Joaquín Bolaños

I've supported Capital One credit cardholders through Teleperformance, resolving financial requests and account clarifications while applying identity verification and fraud-prevention protocols on every interaction.

Across Allstate roadside assistance, Frontier telecommunications, and GTL services, I've handled urgent dispatches, technical diagnostics, confidential transactions, and complex customer requests in Spanish and English. I focus on first-contact resolution, empathy, and clear communication during critical moments.

My work is grounded in strict quality assurance, compliance, sensitive-data accuracy, and efficient call handling. I also bring administrative follow-through and backlog management experience from Telemark Corporation.

I'm a Biology graduate from UNAM, bringing analytical thinking and attention to detail to high-standard customer support environments. I'm looking to apply my bilingual financial-services support experience at American Express.