Jorge Avalos
@jorgeavalos
Customer-focused claims and roadside assistance specialist with strong problem-solving.
MexicoWhat I'm looking for
I am a dedicated customer-focused professional with experience in bank card claims, home assistance, and roadside assistance. I coordinate emergency responses, dispatch towing and service providers, and ensure timely, efficient service delivery.
At Allianz Partners I examined and investigated bank card claims, researched fraudulent transactions, and collaborated with customers, financial institutions, and law enforcement to resolve cases accurately and compliantly.
In roadside and home assistance roles I implemented and managed accounts, maintained accurate records, and worked with provider networks to continuously improve processes and customer satisfaction. I bring strong attention to detail and a commitment to operational excellence.
I communicate clearly in English and Spanish, leverage tools such as Salesforce and Excel, and consistently meet performance metrics while training and supporting team members to exceed service expectations.
Experience
Work history, roles, and key accomplishments
Home Assistance Specialist
IGS
Nov 2024 - Present (1 year 1 month)
Coordinate and dispatch towing and service providers for roadside and home assistance, maintaining accurate service records and improving processes to enhance response times and customer satisfaction.
Bank Card Claim Examiner
Allianz Partners
Jul 2024 - Nov 2024 (4 months)
Investigated and adjudicated bank card fraud and unauthorized charge claims by conducting research, liaising with customers and institutions, and ensuring compliance with company and regulatory guidelines.
Customer Support Representative
Foundever
Jan 2024 - Jun 2024 (5 months)
Handled high-volume inbound calls for Cash App, resolved escalations and technical inquiries, reduced average call duration to under 3 minutes, and contributed to improved response metrics and team performance.
Homeloan Specialist
Teleperformance
Apr 2023 - Dec 2023 (8 months)
Managed mortgage loan customer inquiries, maintained repayment records, implemented amortization tracking, and handled escrow, insurance and payment processing to ensure data accuracy and customer support.
Education
Degrees, certifications, and relevant coursework
OFL Baldwin Park Charter School
High School Diploma, General Studies
Completed general studies at OFL Baldwin Park Charter School, finishing in 2007.
South Gate High School
High School Diploma, General Studies
2005 - 2007
Attended South Gate High School from 2005 to 2007, completing high school-level coursework.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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