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Joaquin AlmendraJA
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Joaquin Almendra

@joaquinalmendra

Customer Success Manager at Benzinga, with experience in financial and commercial management control and launching a GPS platform.

Chile
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What I'm looking for

I’m interested in developing in different areas of organizations, finding simple and practical solutions, and bringing fresh perspectives through new tools or processes.

At Benzinga, I work as a Customer Success Manager. Earlier, at Redd System, I led key projects and sprints that resulted in the launch of a new GPS platform.

At Redd, I handled business intelligence work including sales and expense forecasts, KPIs, budgets, and financial and management reports for the board or management. I also prepared monthly management presentations and monitored company costs, expenses, and forecasts.

As a commercial engineer, I focus on finding simple, practical, and new ways to solve problems. I’m interested in developing across different areas of organizations and bringing fresh perspectives and new processes or tools.

Experience

Work history, roles, and key accomplishments

Benzinga logoBE
Current

Customer Success Manager (CSM)

Jul 2025 - Present (1 year 3 months)

Worked as Customer Success Manager (CSM) at Benzinga.

Redd logoRE

Lider Business Intelligence

Dec 2018 - Sep 2023 (4 years 9 months)

My main functions and responsibilities are the sales and expense forecast, managing relevant indicators and KPIs of the company, management and creation of the budget, systematizing information, support and monitoring of the different business processes, preparing financial and management reports according to requirements. board or management.

Civic Global logoCG

Key Account Manager

Apr 2022 - Nov 2022 (7 months)

Key account manager job, the main functions were client management and development, creation of commercial proposals and performance monitoring in social networks and sales (YouTube / Instagram / Twitch).

MJardin Group logoMG

Cultivation technician

May 2018 - Sep 2018 (4 months)

Technician in cultivation in controlled environments, I fulfilled functions such as crop management, harvesting, production, cleaning and packaging. My main objectives were to guarantee compliance of production processes with pharmaceutical quality standards within a recently regulated industry and to produce production items for sale and obtain a sales license according to international standards

Redd System logoRS

Product Manager Entel y SaaS

Oct 2017 - Mar 2018 (5 months)

Successfully led key projects and sprints which resulted in the launch of the new GPS platform, prepared correspondence, accounting and financial documents for analysis by product.

Redd System logoRS

Management Control

May 2016 - Mar 2018 (1 year 10 months)

In charge of the department of management control. The main activities are; preparation for the monthly directorate (presentation and financial reports), control of the company costs and expenses, elaboration and control of the annual budget and forecast, proyects manager and calculation and monitoring of the company KPIs.

Redd System (Rastreosat and Optimatix) logoRO

Process analyst

May 2015 - May 2016 (1 year)

Monitored multiple databases to keep track of all company inventory, cost and sales.
Planned and executed the ISO 9001 2008 renovation.

TE

Administrador

TelaPVC

May 2014 - Aug 2014 (3 months)

Administrator of Tela PVC, company that recycled PVC billboards in Chile, at the same time work as a consultant for Market Green, brother company of Tela PVC.

Marketgreen logoMA

Consultor

May 2014 - Aug 2014 (3 months)

Administrator of Tela PVC, company that recycled PVC billboards in Chile, at the same time work as a consultant for Market Green, brother company of Tela PVC.

MC

Practica profesional Difyp

Ministerio de Relaciones Exteriores de Chile

Jan 2013 - Mar 2013 (2 months)

Worked as Practica profesional Difyp at Ministerio de Relaciones Exteriores de Chile.

Education

Degrees, certifications, and relevant coursework

UD

Udemy

R Tidyverse Reporting and Analytics for Excel Users

Jan 2022

UD

Udemy

SCRUM - Certificate como Product Owner

Jan 2022

UD

Udemy

Easy Excel Dashboards, Models, Visualizations & Power Query

Dec 2021

UP

Universidad Diego Portales

Ingeniería Comercial, Marketing

2009 - 2014

SS

Saint James School

Enseñanza básica y Media, Area Cientifica

1999 - 2007

CS

Cashmere High School

Intercambio

2006 - 2006

Intercambio en la ciudad de Christchurch, Nueva Zelanda

CB

Colegio Buin

Enseñanza básica

1996 - 1998

LC

LS Cosultores

Auditor interno ISO 9001:2008

Tech stack

Software and tools used professionally

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