RDRegine Digal
@reginedigal
Detail-oriented professional with experience in customer service and teaching.
PhilippinesWhat I'm looking for
I am a detail-oriented and adaptable professional with over two years of experience as a Customer Service Representative in the BPO industry, complemented by my current role as a licensed professional teacher. My background has equipped me with the skills necessary to excel in email management, data entry, and providing exceptional client support. I pride myself on my ability to multitask, work independently, and maintain accuracy under pressure.
In my role at Onesound Charity Child Development Center, I prepare and deliver engaging lessons while managing classroom administration. I also maintain accurate student records and communicate effectively with parents. My experience at iQor Call Center involved handling large volumes of inbound and outbound customer emails and calls, where I ensured high satisfaction ratings through timely follow-ups and efficient problem resolution. I am actively seeking a remote opportunity where I can grow, contribute, and further develop my skills in a dynamic support role.
Experience
Work history, roles, and key accomplishments
Professional Teacher
Onesound Charity Child Development Center
Jan 2025 - Present (4 months)
Prepared and delivered engaging lessons to students while managing classroom administration. Maintained accurate student records, handled confidential information, and communicated effectively with parents. Utilized email and digital platforms daily to coordinate academic tasks and updates.
Customer Service Representative
iQor Call Center
Jan 2021 - Present (4 years 4 months)
Handled large volumes of inbound and outbound customer emails and calls with professionalism and efficiency. Performed data entry and account updates using internal CRM systems with high accuracy. Resolved customer inquiries, ensuring high satisfaction ratings and timely follow-ups. Trained in quality assurance and compliance standards.
Data Entry Profile Detail
Remote Staff
Detail-oriented and adaptable professional with over two years of experience as a Customer Service Representative in the BPO industry, combined with a current role as a licensed professional teacher. Skilled in email management, data entry, and providing exceptional client support. Proven ability to multitask, work independently, and maintain accuracy under pressure.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Muntinlupa
Bachelor of Elementary Education, Elementary Education
Studied foundational principles of elementary education, including curriculum development, teaching methodologies, and classroom management. Gained practical experience in preparing and delivering engaging lessons to young students.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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