Joan Ramos

Provided phone and email support for subscriptions, account access, product inquiries, and technical concerns. Investigated complex account issues and coordinated escalations with internal teams.

Assisted customers with credit card accounts, billing, payments, transactions, and account servicing. Resolved declined transactions, disputes, fraud concerns, and other account issues while protecting sensitive information.

Supported the Copper-to-Fiber migration program for customers in the US and Canada. Processed service orders, validated accounts, and corrected provisioning issues for phone, internet, and bundled services.

Handled prepaid account, billing, payment, plan, and technical support inquiries. Troubleshot service issues and assisted customers with account setup and plan changes.

Supported telecommunications customers through phone, chat, and email. Provided technical, billing, and account assistance for internet, phone, and TV services.

Processed applications and verified customer eligibility and account information. Reviewed documentation and records for accuracy and compliance.

Completed a 2-year Computer Science program at Access Computer College from 2012 to 2014.