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JOAN OBIEKWE

@joanobiekwe

Customer Service Representative at United Bank for Africa (UBA), resolving banking complaints and maintaining accurate customer records.

Nigeria

Message

At United Bank for Africa (UBA), I resolve customer complaints, answer questions about banking services and transactions, and offer solutions within agreed timelines.

I maintain customer records in line with banking procedures and support operational efficiency by following internal controls and communication guidelines.

Previously, I provided administrative support at Owerri Capital Development Authority – NYSC, managing records and correspondence. At Urban Abode Nigeria Limited, I handled front desk operations and supported marketing activities.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

United Bank for Africa

Feb 2021 - Present (5 years 9 months)

Resolved customer complaints efficiently while maintaining high satisfaction standards. Provided solutions and alternatives within agreed timelines, and maintained accurate records in compliance with banking procedures.

Customer Relationship Management Complaint Resolution Excel Microsoft Word Records Management Communication Skills Data Entry Reporting

Administrative Support

Owerri Capital Development Authority

Oct 2018 - Oct 2019 (1 year)

Managed records, official correspondence, and documentation processes. Provided administrative support including leave processing and staff record maintenance.

Records Management Administrative Support Communication Skills Excel Microsoft Word

Front Desk Representative / Marketer

Urban Abode Nigeria Limited

Oct 2015 - Mar 2016 (5 months)

Managed front desk operations, welcomed clients, and handled correspondence. Supported marketing activities to improve customer engagement and brand awareness.

Customer Service Administrative Support Communication Skills Marketing Records Management