Looking for a job

Fayokemi Tosin

@fayokemitosin

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Customer Service Representative at UBA, managing client relationships and resolving customer enquiries.

Nigeria

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What I'm looking for

I'm available for full-time, on-site work, Monday to Friday.

At United Bank for Africa (UBA), I was the first point of contact for retail and corporate clients, explaining products and services and following up on requests. I also promoted financial products and maintained accurate client and transaction records.

At Rose-Dee Stores, I resolved customer enquiries and complaints and kept accurate transaction and inventory records. I also worked as a Records Officer (NYSC) at Nigerian Armed Forces Resettlement Center, documenting and reporting incidents and coordinating visitor and traffic processes.

Experience

Work history, roles, and key accomplishments

Marketer (Customer Relationship & Sales Support)

United Bank for Africa (UBA)

Jan 2024 - Dec 2026 (2 years 11 months)

Acted as first point of contact for retail and corporate clients, explaining products and services clearly and professionally. Built and managed client relationships, resolving enquiries and following up on requests to ensure customer satisfaction.

Customer Relationship Management Sales Support Market Research Record keeping Compliance

Records Officer (NYSC)

Nigerian Armed Forces Resettlement Center

Jan 2024 - Dec 2025 (1 year 11 months)

Communicated daily with personnel and visitors, providing clear guidance and maintaining order and safety. Accurately documented and reported incidents, developing strong attention to detail under pressure.

Record keeping Incident Reporting Communication Skills Coordination Attention To Detail

Customer Care Services

Rose-Dee Stores

Jan 2021 - Dec 2024 (3 years 11 months)

Resolved customer inquiries and complaints promptly, maintaining a calm and professional manner at all times. Maintained accurate records of transactions and inventory, with strong attention to detail.

Customer Service Complaint Resolution Record keeping Inventory Management Teamwork

Classroom Teacher

Motunrayo Nursery and Primary School

Jan 2016 - Dec 2016 (11 months)

Communicated clearly and consistently with students, parents and administrative staff. Planned and delivered lessons, developing strong organisational and interpersonal skills.

Lesson Planning Communication Skills Interpersonal Skills Organization