Joanna Rose Dulva

My name is Joanna Rose Dulva, and I am a dedicated administrative assistant with a strong background in customer service and technical support. I graduated with a Bachelor of Science in Physical Therapy from Our Lady of Fatima University, where I honed my skills in communication and problem-solving. My professional journey has equipped me with the ability to utilize various software tools effectively, particularly in billing and customer service environments.

Throughout my career, I have worked with reputable companies such as IntouchCX, Alorica, and Concentrix, where I developed extensive knowledge in customer service and technical support. I excel at answering customer queries, resolving billing issues, and providing technical assistance. My strong interpersonal skills allow me to coordinate effectively with different departments to ensure customer satisfaction and operational efficiency. I am eager to contribute my skills and experience to a dynamic team that values growth and collaboration.