Joanna Pereras
@joannapereras
Customer service representative at TaskUs supporting Uber customers through chat and troubleshooting.
PhilippinesWhat I'm looking for
At TaskUs, I supported Uber customers through chat, helping with account concerns and troubleshooting issues.
At Accenture, I handled Verizon customer inquiries about billing, mobile plans, devices, and network services. I’ve also supported CVS PHARMACY ACCOUNT customers at Teletech and worked as a Data Encoder at W. Bridges Manpower Corporation.
Experience
Work history, roles, and key accomplishments
Provided non-voice customer support through chat for the Uber account, resolving inquiries and assisting clients with account concerns and troubleshooting issues.
Provided customer support for the Verizon Telco account, handling inquiries related to billing, mobile plans, devices, and network services. Resolved customer concerns including service disruptions, account issues, and technical troubleshooting.
Data Encoder
W. Bridges Manpower Corporation
May 2023 - Nov 2023 (6 months)
Recorded and tracked data entry and database information, reviewed work for errors, and removed duplicate entries.
Inbound Customer Service Representative
Teletech
Oct 2021 - Apr 2022 (6 months)
Handled high volume inbound calls for the CVS Pharmacy account, addressing customer inquiries and concerns while maintaining professionalism and compliance with healthcare privacy standards.
Education
Degrees, certifications, and relevant coursework
Cavite State University
Bachelor of Science, Information Technology
2018 - 2023
Pursued a Bachelor of Science in Information Technology, completing the program in 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Job categories
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