Joanna Karam
@joannakaram
I deliver organized administration and customer service for fast-paced operations.
LebanonWhat I'm looking for
I've supported customers and daily operations at Wooden Bakery, handling calls, orders, delivery scheduling, and customer requests.
As the owner of Yogui's, I catered and organized small events while managing budgets, supplies, pricing, packaging, menus, logos, and flyers.
At SNA Lebanon, I organized client portfolios, entered client and account data, and prepared policy renewals and cancellations.
I'm looking to bring my organization, customer-focused approach, and operational experience to an administration or customer service opportunity.
Experience
Work history, roles, and key accomplishments
Catering small events and organize them.
Managing quality and quantity, pricing, packaging and display.
Monitoring budgets and supplies availability.
Customize logo, food menu and flyers.
Answering customer's calls and taking down their requests and address information.
Processing orders by matching items quantities and availability.
Arranging for orders delivery according to drivers schedule.
Reporting to the management any issue encountered with customers.
Assessing customer's needs and providing assistance and information on products.
Arranging products on shelves and ensure products availability.
Serving customers that needs to order for their special events by giving some ideas on presentation, food and cakes designs.
Organize and filing clients portfolio.
Entering clients and accounts data after compiling and sorting information.
Preparing new policies, cancel/renew expired ones
Education
Degrees, certifications, and relevant coursework
Google Career Certificates
Build Wireframes and Low-Fidelity Prototypes
Issued Feb 2024
Google Career Certificates
Conduct UX Research and Test Early Concepts
Issued Jul 2024
Google Career Certificates
Foundations of User Experience (UX) Design
Issued Nov 2023
Google Career Certificates
Start the UX Design Process: Empathize Define and Ideate
Issued Dec 2023
American University of Culture & Education
Bachelor of Business Administration - BBA, Marketing and Advertising
2015 - 2018
Availability
Location
LebanonAuthorized to work in
Salary expectations
Social media
Job categories
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