joanna blugh

Led and managed the Processing Team to ensure efficient and accurate processing of pension benefits, ESOP payments, Pension Payroll, syndicated loan payments, and payments from Government of Trinidad and Tobago sponsored loan Programs. Implemented and maintained controls to ensure compliance with regulatory requirements and internal policies.

Oversaw the administration of over $7Bn TTD in various retirement benefit plan assets under trusteeship, including share ownership plans, savings plans, and pension plans. Led payroll and benefit processing in accordance with Trust Deed & Rules, providing advice on complex plan queries to clients.

Managed annual departmental budget with appropriate cost control measures and implemented strategies to grow funds under administration. Monitored Key Performance Indicators to ensure high customer satisfaction and assisted in preparing Board Reports.

Closely monitored Branch activity and implemented strategies to improve member experience through process enhancement and automation of transactions. Liaised with high-net-worth members, providing advice on the Credit Union's suite of products.

Reviewed loan files to ensure account documentation pertinent to loans were in order and all collateral security for authorized facilities had been properly secured before disbursement. Managed the workflow of CSR Lending officers, ensuring objectives were met through regular feedback and efficient coaching.

Ensured the administration of Employee Benefit Plans, Registrar, Personal & Corporate accounts operated in accordance with terms of requisite Wills, Trust Deeds, Paying Agency Agreement, or other inter-party contracts. Led team through effective Performance Management practices, such as regular reviews, ongoing coaching discussions, Goal Setting, Personal Action Plans, and Personal Development Pla

Conscientiously prepared all internal documentation necessary to facilitate disbursement of corporate loans and regulatory monthly reporting for Group Risk and Central Bank for the Corporate Banking portfolio. Guaranteed effective Unit management of credit limits and loan delinquency through the perfection of approved collateral security for authorized facilities.

Reviewed quarterly billings for accuracy before submission to clients and managed the department's human resource issues. Accurately executed bond payments, including preparation of amortization schedules, ensuring issuers, arrangers, and bondholders received funds timely as per Executed Loan Agreements.

Accurately calculated the daily Net Asset Value (NAV) for Mutual Fund Accounts and performed monthly reconciliation of Pension Suspense Account. Prepared quarterly statements of assets for special accounts and ensured all cash received for funds under administration were accounted for and fully invested as instructed.

Processed all Utility Bills and Standing Orders on a monthly basis and accurately processed salaries for numerous Public & Private companies. Accurately entered cheque information on the system at a minimum of 500 per hour.

Dedicated Financial Services professional with over 20 years banking experience, adept at Benefit Administration, Payroll, Customer Service, Credit Administration, Corporate Bonds and General Operations. Passionate about utilising my skillset to contribute to a dynamic organisation, while driving efficiency, whilst achieving further professional growth.

Grade: honours