Joan Josy

Coordinated daily administrative workflows, booking inquiries, guest correspondence, and priority follow-ups. Acted as central point of coordination between front-desk staff, housekeeping, suppliers, and facility vendors.

Coordinated schedules and correspondence for 20+ active weekly client cases, working with nurses, clients, and staff to ensure appointments and follow-ups were completed. Maintained digital records and client profiles with 95%+ verified data accuracy.

Coordinated logistics for 50+ conferences, institutional programs, and executive events, managing schedules, room arrangements, equipment, presenters, and onsite requirements. Worked across facilities, IT, catering, and campus security to coordinate requirements and resolve issues.

Managed daily ticketing queues, resolving 10–20+ technical and user-account requests while maintaining accurate activity and resolution documentation. Configured and deployed 5+ workstations daily, following standardized setup procedures and inventory records.

Pursued an Advanced Diploma in Computer Systems Technology with Canadian post-secondary education and professional business English.