Joana Marie Ignacio

I am a detail-oriented professional with a decade of experience in tax compliance, currently seeking to transition into a Client Care Specialist role. My background has equipped me with the ability to handle complex data and communicate effectively, ensuring that I can solve problems efficiently. I am eager to leverage my strong organizational skills and attention to detail to enhance customer satisfaction and support team objectives.

In my most recent position as a Tax Services Supervisor, I managed a team of tax professionals, overseeing the preparation and compliance of tax filings. My role involved handling audits and providing strategic tax planning to minimize liabilities. I take pride in my ability to develop and maintain strong client relationships, ensuring timely and accurate responses to inquiries and concerns, which has contributed to improved client satisfaction and operational efficiency.