Joana Marie Ignacio
@joanamarieignacio
Detail-oriented professional with 10 years in tax compliance.
What I'm looking for
I am a detail-oriented professional with a decade of experience in tax compliance, currently seeking to transition into a Client Care Specialist role. My background has equipped me with the ability to handle complex data and communicate effectively, ensuring that I can solve problems efficiently. I am eager to leverage my strong organizational skills and attention to detail to enhance customer satisfaction and support team objectives.
In my most recent position as a Tax Services Supervisor, I managed a team of tax professionals, overseeing the preparation and compliance of tax filings. My role involved handling audits and providing strategic tax planning to minimize liabilities. I take pride in my ability to develop and maintain strong client relationships, ensuring timely and accurate responses to inquiries and concerns, which has contributed to improved client satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Tax Services Supervisor
Watsons PH
Jan 2024 - Present (1 year 5 months)
Manages and oversees the preparation and compliance of tax filings, handles audits, and provides strategic tax planning to minimize liabilities. Requires expertise in tax regulations and strong leadership skills.
Tax Service and Compliance Supervisor
Gracious Group of Co.
Mar 2014 - Jan 2024 (9 years 10 months)
Responsible for overseeing and managing tax-related activities, ensuring compliance with tax laws, and filing returns accurately and on time.
Telephone and Paging Operator
St. Lukes Hospital
Mar 2013 - Mar 2014 (1 year)
Managed incoming and outgoing calls, directed them to appropriate departments, and maintained clear records while responding to emergency calls.
Education
Degrees, certifications, and relevant coursework
Universidad De Manila
Bachelor of Science, Business Administration
2008 - 2013
Grade: 1.95
Completed a Bachelor of Science in Business Administration with a major in Human Resource Development Management, focusing on organizational skills and leadership.
Lakan Dula High School
High School Diploma, General Education
2004 - 2008
Grade: 90
Completed high school education with a focus on developing foundational skills in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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