Open to opportunities

Joachin Sunday

@joachinsunday

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Administrative virtual assistant delivering telemarketing, CRM support, and precise scheduling.

Nigeria

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What I'm looking for

I’m looking for a remote role where I can own scheduling and email workflows, support CRM-driven lead follow-ups, and handle administrative and customer-facing tasks with accuracy, autonomy, and measurable results.

I’m a highly organized, results-driven Virtual Assistant with experience in administrative support, telemarketing, appointment setting, and CRM management. I’m known for managing emails, calendars, data entry, outbound calls, lead follow-ups, and scheduling in remote, fast-paced environments.

I support multiple clients simultaneously—handling day-to-day coordination, lead generation through outbound calls, and booking qualified appointments with zero missed deadlines. I also manage social media accounts and draft client communications to keep brand voice consistent and engagement timely.

From CRM and case documentation updates to HR administration and confidential record handling, I prioritize accuracy, compliance, and efficient workflows. I bring strong remote work discipline and expertise with Salesforce, Zendesk, Freshdesk, and productivity tools across Microsoft Office and Google Workspace.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Self-Employed

Jan 2023 - Present (3 years 5 months)

Provided remote virtual assistance to multiple clients, managing email, calendars, and administrative coordination while conducting outbound telemarketing and booking qualified appointments. Maintained zero missed meetings and handled confidential records with high data accuracy.

Outbound Calling Appointment Setting Lead Follow Up Google Sheets Microsoft Excel Salesforce Zendesk Freshdesk Social Media Management

Customer Service / CRM Support

Outsource Global

Jan 2025 - Jan 2026 (1 year)

Managed high-volume inbound and outbound communications, including follow-up calls to healthcare providers to confirm documentation and verify case details. Updated CRM and case-management records and ensured HIPAA compliance while requesting missing records and tracking leads.

Outbound Calling Appointment Setting Case Management Healthcare Documentation Follow Up HIPAA compliance Customer Service Record Maintenance

HR Admin Support Supervisor

Perfect Image Cleaning Services

Jan 2022 - Jan 2024 (2 years)

Provided remote HR and administrative support for 50+ staff, coordinating onboarding/offboarding, scheduling orientation sessions, and maintaining accurate attendance and leave records. Prepared HR reports and streamlined administrative workflows while ensuring strict confidentiality with employee information.

HR & Administration Documentation Management Scheduling HR Reporting Internal Communications Confidential Record Handling Workflow Optimization Remote Support

Office Secretary & HR Assistant

Excalet Integrated Group

Jan 2020 - Jan 2022 (2 years)

Managed high-volume correspondence and internal emails, scheduled meetings, and coordinated day-to-day administrative activities. Supported recruitment by screening candidates, scheduling interviews, and handling applicant communications, while maintaining organized filing and onboarding documentation.

Email Communication Scheduling Recruitment Screens Interview Scheduling Onboarding & Support Administrative Coordination