Open to opportunities

Joachim Hansen

@joachimhansen

Message

Energetic customer-focused professional with 5+ years of experience.

Norway

Message

What I'm looking for

I'm looking for a role that values customer satisfaction and offers opportunities for growth.

I'm an energetic and customer-focused professional with over 5 years of experience in front-line service, support, and hospitality. My journey has taken me through dynamic environments where I've thrived both independently and as part of diverse, high-performing teams. I have had the privilege of working with global brands like Disney and Nets, where I honed my skills in resolving customer issues and creating positive guest experiences.

In my current role as a Guest Services Agent at Disney Cruise Line, I deliver excellent guest service for thousands of international passengers, assisting with reservations and resolving inquiries efficiently. My previous experience as a Technical Support Specialist at Nets allowed me to provide B2B technical support across European markets, contributing to high customer satisfaction. I am passionate about enhancing customer experiences and ensuring that every interaction is memorable.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Agent

Current

Disney Cruise Line

Jul 2024 - Present (11 months)

Delivered excellent guest service for thousands of international passengers. Assisted with reservations, excursions, and onboard activities. Resolved guest inquiries, upgrades, and service issues efficiently.

Guest Service Reserving Customer Support

Warehouse Associate

DP World

Nov 2023 - Present (1 year 7 months)

Handled customized Apple products for shipping and distribution. Maintained order accuracy and logistics timelines in a fast-moving warehouse. Demonstrated attention to detail and process reliability.

Logistics Inventory Management Attention To Detail Supply Chain

Cultural Representative - Merchandise

Walt Disney World

Aug 2022 - Present (2 years 10 months)

Represented Norway in the EPCOT World Showcase. Assisted global guests with merchandise selection and cultural engagement. Ensured store presentation and stock were maintained at Disney standards.

Customer Engagement

Technical Support Specialist

Nets

Jan 2021 - Present (4 years 5 months)

Provided B2B technical support for card terminals across European markets. Troubleshot hardware/software issues and supported transaction processing. Contributed to high customer satisfaction and reduced service downtime.

Technical Support B2B Support Payment Systems Customer Satisfaction

Retail Associate

Europris

Jan 2013 - Present (12 years 5 months)

Delivered friendly, responsive customer service in a busy retail environment. Supported inventory, shelf stocking, and in-store displays. Developed strong interpersonal and problem-solving skills.

Customer Service Inventory Management Problem Solving Team Collaboration Stocking

Education

Degrees, certifications, and relevant coursework

Drammen Folkehøgskole

Certificate, Live Television Broadcasting

Gained hands-on experience with sound systems, lighting, and camera production in live television broadcasting. Developed practical skills in media production.