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Christopher FernandezCF
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Christopher Fernandez

@cfernandez

Customer-focused support specialist with hands-on technical experience.

Norway
Message

What I'm looking for

I seek a team-oriented role combining customer support and technical desktop support where I can grow technical skills, contribute reliably, and continue learning in a collaborative environment.

I am a customer-focused support specialist with hands-on technical and operational experience across customer service, desktop support, and logistics roles. I bring a reliable, honest, and calm demeanor and I adapt quickly to new information and environments.

My background spans first- and second-line customer service, PC and laptop configurations, printer support (remote and on-site), and basic network management. I have completed a Cisco Certified Network Associate program and have practical experience providing deskside support and working in team-based operational roles.

I have hands-on experience in moving and driving logistics, dock work (loading/unloading), and marketing/ad campaign work, which demonstrates adaptability and a strong work ethic in both technical and physical environments. I pride myself on being punctual, assertive, and a fast learner who receives feedback constructively.

I am motivated to continue developing technical skills (including further language study) while pursuing creative interests like writing and graphic design. I seek roles where I can contribute to team success, continue learning, and apply both customer service and technical support strengths.

Currently I am learning about the Marketing and Ad world, with a heavy focus on AI Learning. This is being done for one of the largest social media companies in the world.

Experience

Work history, roles, and key accomplishments

NI

Deskside Support Engineer

Nike

Oct 2021 - Feb 2022 (4 months)

Provided first-line customer support and desktop troubleshooting for end users, including PC configuration and remote printer fixes.

Education

Degrees, certifications, and relevant coursework

CA

Cevora Antwerpen

Professional Certificate, Network Administration

2021 - 2021

Completed a Cisco Certified Network Associate (CCNA) related course from 04/2021 to 10/2021.

IM

International CSA Mechelen

Certificate, Graphic Design

2015 - 2016

Completed a Desktop Publisher/Graphic Design program focusing on Photoshop, Illustrator, and InDesign from 09/2015 to 06/2016.

IH

International CSA Heist-op-den-Berg

Diploma, Electrical Installations

2006 - 2010

Undertook electrical installations studies and customer service (2nd line) between 09/2006 and 06/2010.

SH

Sint-Lambertusinstituut Heist-op-den-Berg

High School Diploma, Secondary Education

Secondary education at Sint-Lambertusinstituut in Heist-op-den-Berg with general studies.

SL

SYNTRA AB Leuven

Certificate, Vocational Training

Attended vocational training at SYNTRA AB Leuven with coursework including customer service (2nd line) and editing tools.

Tech stack

Software and tools used professionally

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