Christopher Fernandez
@cfernandez
Customer-focused support specialist with hands-on technical experience.
What I'm looking for
I am a customer-focused support specialist with hands-on technical and operational experience across customer service, desktop support, and logistics roles. I bring a reliable, honest, and calm demeanor and I adapt quickly to new information and environments.
My background spans first- and second-line customer service, PC and laptop configurations, printer support (remote and on-site), and basic network management. I have completed a Cisco Certified Network Associate program and have practical experience providing deskside support and working in team-based operational roles.
I have hands-on experience in moving and driving logistics, dock work (loading/unloading), and marketing/ad campaign work, which demonstrates adaptability and a strong work ethic in both technical and physical environments. I pride myself on being punctual, assertive, and a fast learner who receives feedback constructively.
I am motivated to continue developing technical skills (including further language study) while pursuing creative interests like writing and graphic design. I seek roles where I can contribute to team success, continue learning, and apply both customer service and technical support strengths.
Currently I am learning about the Marketing and Ad world, with a heavy focus on AI Learning. This is being done for one of the largest social media companies in the world.
Experience
Work history, roles, and key accomplishments
Marketing Agent
Teleperformance
Oct 2025 - Present (2 months)
Executed marketing campaigns and managed ad campaign activities as part of a customer-facing team in Lisbon.
Mover and Driver
Flytt og Vask AS
Feb 2025 - Oct 2025 (8 months)
Performed residential and commercial moves across Norway and Sweden, handling loading, transport and customer interactions.
Dock Worker
Port of Antwerpen
Jul 2022 - Feb 2025 (2 years 7 months)
Loaded and unloaded boats and handled general dock operations to support port logistics and cargo movement.
Deskside Support Engineer
Nike
Oct 2021 - Feb 2022 (4 months)
Provided first-line customer support and desktop troubleshooting for end users, including PC configuration and remote printer fixes.
Desktop Publisher
Blåkläder Workwear
Sep 2019 - Jun 2021 (1 year 9 months)
Worked on desktop publishing and graphic design tasks, producing marketing and print-ready materials using design tools.
Electrical Installations
DMLights
Sep 2015 - Sep 2019 (4 years)
Performed electrical installation work and maintenance as part of technical teams supporting lighting projects.
Education
Degrees, certifications, and relevant coursework
Cevora Antwerpen
Professional Certificate, Network Administration
2021 - 2021
Completed a Cisco Certified Network Associate (CCNA) related course from 04/2021 to 10/2021.
International CSA Mechelen
Certificate, Graphic Design
2015 - 2016
Completed a Desktop Publisher/Graphic Design program focusing on Photoshop, Illustrator, and InDesign from 09/2015 to 06/2016.
International CSA Heist-op-den-Berg
Diploma, Electrical Installations
2006 - 2010
Undertook electrical installations studies and customer service (2nd line) between 09/2006 and 06/2010.
Sint-Lambertusinstituut Heist-op-den-Berg
High School Diploma, Secondary Education
Secondary education at Sint-Lambertusinstituut in Heist-op-den-Berg with general studies.
SYNTRA AB Leuven
Certificate, Vocational Training
Attended vocational training at SYNTRA AB Leuven with coursework including customer service (2nd line) and editing tools.
Availability
Location
Authorized to work in
Job categories
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