Looking for a job

J'Na Haddock

@jnahaddock

Client service and benefits professional who handled remote inquiries and coordinated employee benefits across healthcare organizations.

United States

Message

What I'm looking for

I'm seeking a dynamic role where I can apply my experience in client service and benefits coordination, support clients, and help resolve inquiries effectively.

At Alorica LLC, I handled inbound and outbound calls, emails, and chats as a Remote Client Service Associate. I worked with other departments to coordinate solutions for client requests and issues.

At United Healthcare, I navigated multiple systems, including health plans and savings accounts, and analyzed and reported on care plans with benefits. I also assessed benefit network status to assist with PPO arrangements.

At Asembia LLC, I enrolled employees in benefits and compensation programs and processed applications and updates. I responded to employee questions about benefits and managed status changes and other requests.

Earlier, at NFCF Enterprises, I fielded over 100 calls daily, organized interaction notes, and scheduled appointments using Microsoft Teams. I also worked as a Production Line Worker at Sanderson Farm Inc., sorting and packaging chicken products to quality standards and FDA regulations.

Experience

Work history, roles, and key accomplishments

Client Service Associate

Alorica LLC

Jun 2023 - Aug 2025 (2 years 2 months)

Managed inbound and outbound calls, emails, and chat interactions to assist service requests. Worked with other departments to facilitate smooth service delivery and coordinate solutions for client requests.

Communication Skills Customer Service Time Management Adaptability Accountability Teamwork

Remote Benefits Coordinator

United Healthcare

Mar 2022 - May 2023 (1 year 2 months)

Navigated multiple systems including health plans and savings accounts, analyzing and reporting on care plans with benefits. Assessed network status of benefits to assist in PPO arrangements, ensuring resource allocation and patient care.

Benefits Administration Health Plans Data Analysis Reporting PPO Resource Allocation

Remote Medical Benefits Consultant

Asembia LLC

May 2019 - Feb 2022 (2 years 9 months)

Enrolled employees in benefits and compensation programs, ensuring processing of applications and updates. Responded to employee inquiries regarding benefits, providing clear and comprehensive information while managing status changes and other requests.

Benefits Administration Employee Enrollment Communication Skills Customer Service Data Management

Healthcare Front Office Coordinator

NFCF Enterprises

Jan 2018 - Apr 2019 (1 year 3 months)

Successfully fielded over 100 calls daily, taking and organizing notes on interactions and scheduling appointments while navigating the Microsoft Teams platform. Assisted supervisor with various tasks, including administrative duties such as copying documents and sorting information.

Microsoft Teams Call Handling Appointment Scheduling Administrative Support Organization

Production Line Worker

Sanderson Farm Inc.

Dec 2016 - Dec 2018 (2 years)

Met or exceeded daily speed and production quotas, contributing to overall operational efficiency. Sorted and packaged chicken products, ensuring compliance with quality standards and FDA regulations.

Production Quality Control FDA Compliance Packaging Efficiency