JM Diaz
@jmdiaz
Virtual assistant at GYM MEMBERS NOW who monitored AI chatbot performance and supported customer conversations.
PhilippinesWhat I'm looking for
At GYM MEMBERS NOW, I monitored incoming messages, checked ChatGPT efficiency on GHL, and tracked AI chatbot errors. I also updated appointment trackers and added leads to the correct nurturing sequences.
Previously, I supported clients at GRAND TETON PROFESSIONALS with appointments, invoices, and social media, and handled executive assistance at PHONE ANIMAL and COVER DESK. I also worked as an Operations Manager at LAWNLOVE and as a Technical Support, Subject Matter Expert at TELEPERFORMANCE.
Experience
Work history, roles, and key accomplishments
Quality Assurance for AI Chatbot, Chat and Email Support
Gym Members Now
Jun 2024 - Feb 2026 (1 year 8 months)
Monitored incoming messages, monitored ChatGPT efficiency on GHL, monitored AI chatbot errors, updated trackers, scheduled and canceled appointments, added leads to nurturing sequences, responded to leads, and took over conversations when AI malfunctioned.
Executive Assistant
Cover Desk
Aug 2022 - Mar 2024 (1 year 7 months)
Managed projects, attended meetings on behalf of the client, managed client relationships, enforced policies, managed social media, researched artists and venues, and trained new virtual assistants.
Real Estate VA, Executive Assistant
Phone Animal
Jul 2017 - Jul 2022 (5 years)
Made 700-800 dials per day, generated 20 nurtures or valid leads, prescreened candidates, managed inbox and travel, and attended meetings on behalf of the client.
General Virtual Assistant
Grand Teton Professionals
May 2017 - Jul 2019 (2 years 2 months)
Handled inbound calls, set appointments, managed invoices and payments, managed social media accounts, and prescreened candidates.
Operations Manager
LawnLove
Dec 2018 - May 2019 (5 months)
Enforced policies, analyzed and improved processes, created schedules, provided coaching and evaluations, and managed client meetings.
Handled inbound calls, assisted customers, upsold AT&T products, deescalated irate customers, and provided support to new agents.
Education
Degrees, certifications, and relevant coursework
ACCESS Computer College
Bachelor of Science, Hotel and Restaurant Management
Bachelor of Science in Hotel and Restaurant Management, graduated in 2019.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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