Jiyaa Sharma

Delivered consistent customer service under pressure while following compliance and operational procedures across stock, health & safety and till operations.

Partnered with senior consultants to map hiring needs and build role profiles. Acted as first point of contact for candidates, screening CVs and coordinating interviews.

Conducted literature reviews and wrote sections of a paper introducing a new master's programme. Assisted with focus groups gathering qualitative feedback.

Led a cross-functional team of 30+ volunteers and owned end-to-end delivery of an event for 200+ attendees.

Coded and analysed qualitative interview data on mental health and published a blog on faith-based interventions in Cape Town.

Sourced 150+ applicants and ran first-round interviews with the Talent Acquisition and Leadership Hiring team, supporting nationwide hiring.

Represented 300+ students, raising academic concerns with staff and improving communication through structured feedback channels.

Created promotional content and social media strategies that grew client engagement by 80%, while supporting a therapist's daily operations.

Pursuing an MSc in Organisational and Social Psychology, with expected completion in September 2027.

Grade: First Class (4.0)

Completed a BSc (Hons) in Psychology with First Class honours (4.0).