JSJitendra Saraswat
@jitendrasaraswat
Experienced IT Specialist with a focus on Apple ecosystem support.
IndiaWhat I'm looking for
I am an experienced IT Specialist with over 15 years of expertise in the Apple ecosystem, specializing in infrastructure support, device management, and customer service. My career has spanned various environments, including providing IT support for the U.S. Army and working with Apple Premium Resellers. I pride myself on my ability to deliver tailored solutions that meet the unique needs of each client.
Throughout my career, I have developed a deep understanding of macOS and iOS, along with a strong foundation in networking and remote support. My hands-on experience has allowed me to troubleshoot and optimize Apple devices effectively, ensuring high levels of customer satisfaction. I have built a loyal client base through my commitment to personalized service and expert technical support.
As I look to the future, I am eager to continue delivering top-tier Apple infrastructure solutions while also contributing to local tech awareness and ecological sustainability in my village in Rajasthan.
Experience
Work history, roles, and key accomplishments
IT Help Desk Technician
Hornblower Group Inc.
Mar 2022 - Dec 2024 (2 years 9 months)
Delivered IT support for end users across platforms, focusing on Apple devices. Managed ticketing system, remote access, and system updates while assisting with password resets and hardware troubleshooting.
Apple IT Consultant
Freelancer
Jan 2015 - Apr 2022 (7 years 3 months)
Provided sales and technical support exclusively for Apple devices. Offered consulting services for macOS setup, maintenance, and data migration, building a loyal client base through personalized service.
Product Sales & Support Specialist
Reliance Digital
Mar 2011 - Dec 2014 (3 years 9 months)
Supported Apple Premium Reseller Store customers with device selection and configuration. Delivered training, software updates, and issue resolution for macOS and iOS users, ensuring high customer satisfaction.
IT Support Technician
U.S. Army, Camp Anaconda
Feb 2009 - Jan 2010 (11 months)
Provided technical assistance to military personnel, managing hardware support, network diagnostics, and software updates to ensure a secure and stable IT environment.
Network Administrator
PCS Technology Ltd.
Jan 2007 - Jun 2008 (1 year 5 months)
Oversaw LAN/WAN setup, network security, and protocol configuration for Air India operations. Troubleshot routers and connectivity issues while maintaining network documentation.
Education
Degrees, certifications, and relevant coursework
AUAnnamalai University
Master of Computer Applications, Computer Applications
2011 - 2014
Completed a Master of Computer Applications (MCA) focusing on advanced computing, software development, and application management.
MUMDS University
Bachelor of Arts, Arts
2002 - 2005
Earned a Bachelor of Arts (B.A.) degree, which provided a foundation in various disciplines and critical thinking skills.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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