Target Roles: Remote Cloud/Network Engineer or IT Infrastructure Lead.
Architecting zero-downtime networks & cloud infrastructure (AWS/Azure).
Mentoring technical teams & streamlining operations.
100% remote global setups with high technical impact.
FM
Looking for a job
Faisal Mukhtar
@faisalamukhtar
Enterprise IT & Network Leader | 99% Uptime Architecture | Managed 20+ Teams & Apple Genius Bar Logistics | Specialized in Cloud, Systems & Security
IndiaWhat I'm looking for
Career Overview & Technical Interests
Professional Summary Results-driven IT Infrastructure Leader & Enterprise Networking Specialist with 5+ years of experience architecting high-availability systems, leading technical teams, and optimizing operational workflows. Proven track record delivering 99% uptime across multi-campus networks and driving top-tier performance metrics within the Apple ecosystem.
Key Achievements & Impact
Network Overhaul: Managed total network infrastructure redesign across 7 educational institutions, implementing VLAN segmentation and maintaining 99% uptime.
Operational Excellence: Top-performing Apple Genius in India, raising QSPH from 4.1+ to 4.5+ (highest across all 6 Apple Stores nationally) while sustaining a 98–99% Same-Unit Repair rate.
Leadership & Scaling: Mentored 20+ technical staff, conducted skill audits, and facilitated New Store Openings (NSO) by training high-velocity teams.
Executive Advisory: Primary technical liaison for C-suite executives and High-Net-Worth Individuals (HNIs), delivering high-touch diagnostic solutions.
Core Skills
Networking & Cloud: Enterprise Network Architecture, Routing & Switching, VLAN Segmentation, Infrastructure Monitoring, High Availability, IP Surveillance, Cloud Systems.
Operations: System Diagnostics, SLA & Escalation Management, Repair Logistics, Process Optimization, Capacity Planning.
Leadership: Cross-Functional Team Management, Technical Mentorship, Change Management, Executive Relationship Management.
Technical Interests & Target Roles Focused on scaling global IT, Cloud, and Networking operations remotely. Technical interests include Cloud Infrastructure (AWS/Azure), DevOps pipelines, zero-downtime architecture, and remote IT systems. Seeking roles in Cloud/Network Engineering, Systems Administration, DevOps, or IT Infrastructure Management.
Experience
Work history, roles, and key accomplishments
Current
IT Consultant
Shefa Healthcare Pvt. Ltd.
Apr 2017 - Present (9 years 5 months)
Directing end-to-end IT operations for a pharmaceutical enterprise. Architected and optimized high-availability network infrastructure, strengthened cybersecurity controls, and streamlined IT workflows to ensure 100% operational uptime, regulatory compliance, and seamless data connectivity across all departments.
Progressed from Technical Expert to Genius, delivering expert diagnostics and repair services across the Apple ecosystem. Mentored a team of 20+ members and contributed to Apple's India retail expansion.
MM
IT Head
MMANTC
Dec 2021 - Feb 2025 (3 years 2 months)
Led end-to-end web and networking infrastructure initiatives across seven educational institutions, achieving 99% uptime and eliminating persistent connectivity issues. Coordinated multi-stakeholder deployments and resolved critical escalations.
MD
Sr. Apple Consultant
Maple DTI
Oct 2020 - Nov 2021 (1 year 1 month)
Provided rapid technical support and product guidance to High-Net-Worth clients, including senior leaders across media, finance, and entertainment sectors. Promoted to work directly with the CMO and COO as the primary liaison for HNI clientele and Apple launch engagements.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Bachelor of Engineering, Electronics and Telecommunication Engineering
Completed Bachelor of Engineering in Electronics and Telecommunication with specialization in Internet of Things.
Maharashtra State Board of Technical Education
Diploma, Mechanical Engineering
Completed Diploma in Mechanical Engineering.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
30k+ USD
Social media
Job categories
Skills
network designNetwork ArchitectureVLANIT Infrastructure MonitoringHigh AvailabilityUptime OptimizationIP SurveillanceCCTV systemsRoutingSwitchingNetwork SecurityAccess ControlSystem DiagnosticsTroubleshootingQuality AssuranceReliabilityCustomer Experience DesignExecutive relationship managementHNI NRI Relationship ManagementStrategic CommunicationsSituational Leadershipteam developmentMentorshipConflict ResolutionComplexity ManagementDecision QualityCross Functional CollaborationOperational ExcellenceProcess ImprovementWorkflow OptimizationKPI driven performance managementCapacity PlanningResource PlanningChange ManagementOnboardingEscalation ManagementSLA ManagementApple ecosystemIphoneIPadsMacApple WatchApple TVHomePodAirPodsiOSIPadOSWatch OSTvOS DevelopmentMacOSICloudAppleCare+
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