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Jishnu G Anand

@jishnuganand

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Energetic MBA professional specializing in Customer Experience and Project Management.

India

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What I'm looking for

I am seeking a role that fosters growth, values collaboration, and emphasizes innovative customer experience solutions.

I am an energetic and thoughtful MBA professional with extensive experience as a Qualtrics Consultant and Project Manager. My specialization lies in Customer Experience (CX) and Employee Experience (EX) programs, where I have successfully delivered over 200 Qualtrics implementations across various industries. My expertise includes developing operational standards, customer engagement strategies, and data visualization, all aimed at enhancing customer satisfaction and operational efficiency.

In my current role as a Senior Consultant at ALA Consulting Group, I lead large-scale CX and EX projects, focusing on data visualization and executive presentations. I have played a critical role in achieving Qualtrics Gold Partner status by training internal teams on best practices. My experience also includes managing complex integrations with platforms like Salesforce and Tableau, streamlining workflows, and automating data synchronization to improve decision-making through enhanced insights.

Experience

Work history, roles, and key accomplishments

Current

Senior Consultant

Current

ALA Consulting Group

Aug 2023 - Present (1 year 11 months)

Led CX implementation and trained internal teams, playing a critical role in achieving Qualtrics Gold Partner status. Managed large-scale Qualtrics CX & EX projects, focusing on data visualization, executive presentations, and advanced survey analytics. Leveraged Stata for data cleansing and led complex integration projects with platforms like Salesforce, SuccessFactors, and Microsoft Teams.

Qualtrics Data Visualization Executive Presentation Stata Salesforce Project Management Workflow Automation Microsoft Teams

Consultant

ALA Consulting Group

Feb 2022 - Present (3 years 5 months)

Initiated CX implementation, laying the foundation for successful customer experience programs across multiple industries. Managed and delivered Qualtrics CX & EX implementations, providing strategic consulting on survey design, data analysis, and dashboard creation. Collaborated with cross-functional teams to ensure client satisfaction and high-quality implementations.

Qualtrics Survey Design Data Analysis Dashboards Project Management Data Integration XM Discover Consulting

Associate Consultant

Infosys Ltd

Sep 2021 - Present (3 years 10 months)

Led and introduced CX Vaccine Navigator solutions, managing a team of 5 members and over 25 projects. Analyzed client requirements using Qualtrics survey analytics to create solutions for improving onboarding processes. Delivered CX implementations independently across various industries and regions, serving as the primary contact for Qualtrics data mapping and visualization issues.

Qualtrics CX Data Mapping Data Visualization Onboarding Team Collaboration Problem Solving Feature Learning

Senior Analyst

Ugam Solutions, A Merkle Company

May 2019 - Present (6 years 2 months)

Implemented projects for enterprise clients, guiding managers in goal setting and identifying improvement areas through dashboard visualization. Analyzed client requirements using Qualtrics survey analytics to develop solutions for onboarding processes. Managed over 20 Qualtrics Implementation Projects, maintaining high internal performance and customer satisfaction scores.

Qualtrics Dashboards Client Relationship Management Project Management Data Automation Project Planning

Education

Degrees, certifications, and relevant coursework

Amrita School of Business

Master of Business Administration, Operations and Marketing

Activities and societies: Organizer, Labyrinth game for Pragati (National level Business fest) 2017; Member of Ozone (operations Forum), Pragati (National level Business fest) 2017; Member of GenM, marketing club, Amrita School of Business; Participated in Arthayudh b-fest (Christ University).

Specialized in Operations and Marketing. Engaged in various extra-curricular activities including organizing national-level business fests and being a member of the marketing club.

Sree Buddha College of Engineering

Bachelor of Technology, Electronics and Communication Engineering

Activities and societies: Organizer, electronics exhibition at Sree Buddha college of engineering (2015); Organizer, blood donation camp by NSS (2014).

Focused on Electronics and Communication Engineering. Participated in various college activities including organizing an electronics exhibition and a blood donation camp.