Jimecia Homer

Navigated a high-volume call environment, collaborating with internal teams to resolve account discrepancies and negotiating payment arrangements while adhering to FDCPA and company policies.

Managed inbound and outbound collection calls for auto accounts with 90+ day delinquencies, initiated repossession efforts, and resolved customer disputes while documenting all communications for compliance.

Directed all business operations including budgeting, vendor payments, and accounts receivable management, while cultivating customer relationships and implementing marketing strategies.

Investigated and finalized auto insurance claims including total loss and property damage assessments, negotiated settlements, and ensured compliance with state regulations.

Managed auto accounts with 30 to 90-day delinquencies, negotiated repayment plans, and resolved escalated customer disputes while meeting performance metrics.

Verified borrower eligibility, processed loan documentation, analyzed escrow accounts, and guided clients in selecting hardship and modification options.

Managed billing and collections for corporate accounts, served as primary contact for high-value clients, and processed payments for current and delinquent accounts.

Completed high school education.

Holds a Property & Casualty Adjuster License from the Texas Department of Insurance.