Jilson Manuel Domingos
@jilsonmanueldomingos
Motivated professional with experience in customer support and tech assistance.
AngolaWhat I'm looking for
I am a motivated and service-oriented professional currently pursuing a degree in Computer Engineering. My passion lies in helping students and families succeed in virtual learning environments. I have a strong background in customer support, technical assistance, and digital education tools, which I leverage to enhance user experiences.
Throughout my career, I have engaged with users across social media and support forums, ensuring timely and respectful responses. My experience includes providing first-level technical support, troubleshooting internet connectivity issues, and advising families on homeschooling. I have consistently exceeded customer satisfaction targets and have been recognized for my outstanding service quality.
I am eager to contribute my skills in communication, problem-solving, and tech support in a part-time position, where I can make a positive impact on users and help improve educational experiences.
Experience
Work history, roles, and key accomplishments
Customer Retention & Support Specialist
Alpha Digital Services
Mar 2023 - Apr 2025 (2 years 1 month)
Handled customer inquiries and cancellation requests via chat, phone, and email. Focused on customer retention by identifying needs and proposing suitable solutions. Consistently exceeded satisfaction targets (CSAT), and recognized for outstanding service quality.
Homeschooling Support Consultant
Education Project
Jan 2021 - Dec 2022 (1 year 11 months)
Advised families on homeschool planning, curriculum choices, and compliance requirements. Responded to educational and technical inquiries via email, discussion boards, and online sessions. Created step-by-step guides and tutorials to assist new users in getting started with homeschooling platforms.
Technical Support Assistant
LinkNet Internet Services
Jul 2019 - Dec 2020 (1 year 5 months)
Provided first-level technical support for residential and small-business clients. Helped troubleshoot internet connectivity issues, configure equipment, and guide users remotely. Coordinated with field technicians to address more complex network failures.
Community Moderator & Customer Support
EdTech Digital
Jun 2018 - Jul 2019 (1 year 1 month)
Engaged with users across social media and support forums, ensuring timely and respectful responses. Escalated technical issues to internal teams and followed up to ensure resolution. Compiled user feedback reports to support product development and improve communication strategies.
Education
Degrees, certifications, and relevant coursework
Instituto Superior de Angola
Bachelor's degree, Computer Engineering
2025 - 2027
Currently pursuing a Bachelor's degree in Computer Engineering. Focusing on core principles and advanced topics in the field.
Instituto Técnico de Administração e Gestão - Nova Vida
High School Diploma, IT Management
2021 - 2022
Completed a High School Diploma with a focus on IT Management. Studied foundational concepts in information technology and administration.
Centro Profissional de Educação e Desenvolvimento – Viana
Certificate, Education Assistance
Earned a certificate in Education Assistance. Focused on supporting educational processes and environments.
Centro EdukPlan – Formação e Consultoria Educacional
Certificate, Online Education Support
Activities and societies: Awarded for completing the course with distinction and demonstrating practical excellence in using educational platforms like Moodle and Google Classroom.
Completed a certificate program focused on Online Education Support. Learned strategies for assisting users in virtual learning environments.
CfITEL
Certificate, IT Support
Activities and societies: Achieved highest score in the class on technical troubleshooting, remote support, and system configuration.
Earned a certificate in IT Support. Developed skills in technical troubleshooting and assistance.
Centro de Formação Profissional do Cazenga
Certificate, Costumer Service
Completed a certificate program in Customer Service. Gained skills in handling customer interactions and support.
APROFICENTER
Certificate, English
Obtained a certificate in English. Focused on language proficiency and communication skills.
Tech stack
Software and tools used professionally
Availability
Location
AngolaAuthorized to work in
Job categories
Interested in hiring Jilson?
You can contact Jilson and 90k+ other talented remote workers on Himalayas.
Message JilsonFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
