At Rossa, I managed and organized technicians' schedules to support service delivery across client appointments. I also handled inbound calls, texts, and emails, answering questions about services and rates.
I followed up with leads from multiple sources, nurtured client relationships, scheduled appointments, and secured sales deposits. I processed payments and maintained accurate records of sales and client files.
As a freelance Virtual Assistant, I scheduled appointments around client preferences and technician availability. I served as the main point of contact between clients and the business and maintained sales tracking spreadsheets.
At Concentrix, I provided technical assistance to console and computer users, helped clients with billing and account management, and guided them through service promotions. I also processed payments and followed up by email about repairs or replacements.
