Jill Okoth
@jillokoth
Customer relations professional at GERTRUDE'S CHILDREN'S HOSPITAL, supporting clients with appointments, billing and insurance claims.
KenyaWhat I'm looking for
At GERTRUDE'S CHILDREN'S HOSPITAL, I respond to client inquiries, handle complaints and coordinate appointments and service requests to support a seamless customer experience.
I also assist clients with billing, payment processes and insurance claims through SHA, while maintaining electronic records and liaising with departments to resolve service issues.
Previously, I provided client service and administrative support at THE MATER HOSPITAL, LANGATA HOSPITAL, MOTHER SMILE DENTAL CARE and DR. L.K. WANYAMA DENTAL CLINIC. I'm seeking a Customer Service, Customer Experience or Client Relations position where I can use my customer-facing experience and administrative expertise.
Experience
Work history, roles, and key accomplishments
Customer Relations and Administrative Support
Gertrude's Children's Hospital
Aug 2020 - Present (6 years 3 months)
Serve as a key point of contact for clients, responding to inquiries and providing timely, accurate information. Handle customer concerns, complaints and service-related inquiries professionally and efficiently.
Client Service and Administrative Support
The Mater Hospital
Mar 2016 - Mar 2020 (4 years)
Provided frontline customer support and assisted clients with inquiries and service requests. Responded to customer concerns and facilitated communication with relevant departments.
Customer Support and Administrative Assistant
Langata Hospital
Feb 2015 - Feb 2016 (1 year)
Welcomed clients and provided assistance with inquiries and service information. Supported front office operations and daily administrative activities.
Customer Service and Front Office Intern
Mother Smile Dental Care
May 2014 - Jan 2015 (8 months)
Welcomed clients and provided initial assistance and service information. Supported appointment scheduling and customer communication.
Receptionist and Customer Support Assistant
Dr. L.K. Wanyama Dental Clinic
Dec 2013 - Apr 2014 (4 months)
Managed front desk interactions and responded to telephone and walk-in inquiries. Scheduled appointments and coordinated customer visits.
Education
Degrees, certifications, and relevant coursework
Gertrude's Training School
Training, First Aid
2024 - 2025
First Aid Training from Gertrude's Training School, completed in 2025.
Institute of Healthcare Management
Diploma, Dental Nursing and Hygiene
2023 - 2025
Diploma in Dental Nursing and Hygiene from the Institute of Healthcare Management, completed in April 2025.
Institute of Healthcare Management
Diploma, Dental Assisting
2014 - 2015
Diploma in Dental Assisting from the Institute of Healthcare Management, completed in December 2015.
Limuru Girls Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2005 - 2009
Kenya Certificate of Secondary Education from Limuru Girls Secondary School, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
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