Open to opportunities

jill andries

@jillandries

Message

Dynamic customer service agent with 11 years of proven success.

South Africa

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dynamic and dedicated Customer Service Agent with over 11 years of proven success in delivering top-tier support across various industries. My experience has equipped me with the skills to expertly manage high-volume inquiries, swiftly resolve complex issues, and consistently exceed customer satisfaction goals.

Currently, I serve as a Pre-Check Visa Officer at Capago International, where I verify identities, assess eligibility, and assist travelers with entry procedures. Previously, I worked as a Customer Service/Escalations Agent at Surgo, where I contributed to a 15% reduction in system failures by providing technical expertise and supporting new advisors. My journey began at Zando, where I honed my skills in social media customer service, effectively engaging with customers across multiple platforms.

Experience

Work history, roles, and key accomplishments

Current

Pre-Check Visa Officer

Current

Capago International

Jan 2023 - Present (2 years 6 months)

Verified identity and assessed eligibility for visa applicants. Provided information and assistance to travelers regarding entry procedures and other relevant inquiries.

Identity Verification

Customer Service/Escalations Agent

Surgo Assist

Jan 2021 - Dec 2023 (2 years 11 months)

Assisted management with escalations and provided additional support to agents. Guided and supported new advisors by demonstrating system processes and best practices for managing customer inquiries across multiple communication platforms.

Escalation Management Customer Support Technical assistance System Processes Training Development

Customer Service/Social Media Agent

Zando Head Office

Jan 2015 - Dec 2021 (6 years 11 months)

Navigated multiple systems and websites to respond to customer posts, complaints, comments, and inbox messages. Managed customer interactions across various social media platforms including Instagram, Facebook, Twitter, and Google Reviews.

Social Media Management Customer Service Online Communication

Education

Degrees, certifications, and relevant coursework

Muizenberg High School

Matric, General Studies

Completed secondary education with a focus on general studies. Developed foundational knowledge and skills across various subjects.

Excellent Academy

Certificate, Office Administration

Completed a certification in Office Administration, gaining skills in administrative tasks and office management. This program enhanced organizational and professional capabilities.

False Bay College (Muizenberg)

Certificate, Professional Cookery

Undertook professional cookery training, acquiring culinary skills and knowledge in food preparation. This certification provided practical experience in the culinary arts.