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Sinokuthula Mlambo

@sinokuthulamlambo

I coordinate end-to-end immigration cases, guiding clients through compliant visa, work permit, and residency applications.

South Africa

Message

What I'm looking for

I'm looking to continue coordinating immigration cases, guiding clients through compliant applications, and working with legal and government stakeholders in a fast-paced environment.

At Fragomen Africa, I coordinate end-to-end immigration cases covering visa applications, work permits, residency permits, and supporting documentation.

I guide clients on immigration policies, eligibility requirements, and application procedures while preparing, reviewing, and submitting compliant applications. I work closely with immigration lawyers, government authorities, and internal teams to keep cases moving.

I maintain confidential client records, monitor application progress, verify documents, and complete quality checks to reduce errors, delays, and rejections.

My background also includes more than three years in customer service across telecommunications and motor insurance, resolving billing, account, policy, claims, and service-plan queries in high-volume environments.

Experience

Work history, roles, and key accomplishments

Current

Immigration Coordinator/Junior Consultant

Current

Fragomen Africa

Jun 2023 - Present (3 years 3 months)

Managed end-to-end immigration case coordination, including visa applications, work permits, and residency permits. Provided clients with accurate guidance on immigration policies and procedures, ensuring compliance with regulations.

Immigration Case Management Customer Relationship Management Customer Service Problem Solving CRM Administrative Systems Document Verification Compliance

Customer Service Advisor

Webhelp SA Outsourcing

Apr 2023 - Jun 2023 (2 months)

Assisted customers with mobile phone plans, Wi-Fi/home internet packages, and promotional deals. Handled inbound and outbound customer interactions via phone and online support channels.

Customer Service Communication Skills Problem Solving Sales Account Management

Customer Service Advisor

Outworx Contact Centre

Aug 2020 - Feb 2023 (2 years 6 months)

Handled high volumes of inbound customer calls regarding motor insurance policies, quotations, renewals, and policy amendments. Assisted customers in understanding policy coverage and guided them through the claims reporting process.

Customer Service Insurance Communication Skills Problem Solving Claims Processing