Open to opportunities

Jihad Lhyani

@jihadlhyani

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Dedicated AI Data Trainer with a strong background in tech support.

Morocco

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What I'm looking for

I am looking for a role that challenges my skills and fosters growth in a collaborative environment.

I am an experienced professional with a strong background in technology and customer support. My journey began at Intelcia, where I honed my skills as a Commercial/Technical Digital Advisor, delivering services efficiently and building positive relationships with clients. This role laid the foundation for my ability to thrive in fast-paced environments and work collaboratively within teams.

At Epic Games, I demonstrated my initiative and creativity, quickly rising to a tier 2 agent due to my exceptional performance. This experience taught me the importance of adaptability and continuous learning in a dynamic industry. Currently, as an Advanced AI Data Trainer and AI Quality Analyst at Invisible Technologies, I consistently exceed performance metrics, ranking in the top 5% of my peers. My proactive approach to identifying potential issues has not only improved product quality but also strengthened client relationships.

Experience

Work history, roles, and key accomplishments

Advanced AI Data Trainer/AI Quality Analyst

Invisible Technologies

Jun 2023 - Present (2 years 1 month)

Consistently outperformed speed and quality metrics by 20% above expectations, ranking within the top 5% of project metrics consistently. Proactively identified and quantified potential issues, enhancing the overall product quality and client satisfaction.

AI Training Prompt Engineering Data Analysis Quality Assurance Problem Solving

Gaming Support

Epic Games

May 2022 - Present (3 years 2 months)

Demonstrated a high level of initiative and creativity while tackling difficult tasks. Was promoted to tier 2 agent after only 4 months, being the first agent to be promoted in less than 6 months since the beginning of the project.

Creative Problem Solving Customer Support

Commercial/Technical Digital Advisor

Intelcia

Sep 2018 - Present (6 years 10 months)

Participated in team projects, demonstrating the ability to work collaboratively and effectively. Delivered services to customers within specific timeframes and established interpersonal skills by building positive relationships with others.

Teamwork Customer Service Time Management Interpersonal Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

ESPEGIC

Associate of Science, Information Technology

Studied Information Technology, gaining foundational knowledge and practical skills in the field. Developed a strong understanding of IT principles and applications.

IFPSBBA

Business Administration, Business Administration

Completed studies in Business Administration, focusing on core business principles and practices. Acquired skills relevant to managing and operating businesses.