Open to opportunities

Jievienne Betarmos

@jieviennebetarmos

Message

Lead middleware engineer with 9+ years' experience in multi-platform systems and operations.

Philippines

Message

What I'm looking for

I am looking for a senior middleware/platform role where I can ensure high availability, lead incident/change efforts, mentor teams, and drive operational improvements in a collaborative environment.

I am a lead middleware engineer with over nine years of experience supporting multi-platform technologies across production, UAT, and DR environments. I specialize in middleware platforms including WebSphere, WebLogic, Apache/NGINX, and Red Hat OpenShift, and I routinely represent teams in severity bridges, CAB/TAB meetings, and client-facing escalations.

Throughout my career I have implemented hundreds of production changes and SSL certificate renewals, automated remediation processes, and contributed to disaster recovery and audit activities. I deliver clear documentation, knowledge transfer for new team members, and continual service improvements while collaborating in global, cross-functional teams.

I seek roles where I can apply deep middleware and platform support expertise to improve availability and operational resilience, mentor colleagues, and help shape change and incident management practices.

Experience

Work history, roles, and key accomplishments

Current

Lead Systems Management

Current

Kyndryl Philippines, Inc.

Jan 2025 - Present (1 year)

Provide middleware support for UAT/PROD/DR Red Hat OpenShift and web application stacks, lead cluster/operator upgrades, and resolve high-severity incidents while driving continual service improvements and knowledge transfer.

Red Hat OpenShift Websphere IBM HTTP Server Nginx Middleware Incident Management Cluster Upgrades

Application Support Engineer

The Depository Trust and Clearing Corporation

Aug 2022 - Dec 2024 (2 years 4 months)

Monitored and supported production application services and client-facing environments, executed disaster recovery procedures, documented configurations and resolutions, and supported audit and risk-control processes.

Application Support Monitoring Disaster Recovery Ticketing Systems Documentation Risk Control

Service Delivery Consultant

DXC Technology

Nov 2016 - Aug 2023 (6 years 9 months)

Served as middleware engineer and change lead, executing 300+ client changes and 200+ SSL renewals, representing the team in CAB/TAB, leading incident bridges, and implementing preventive remediation processes.

SSL Change Management Incident Management Root Cause Analysis Middleware SEV Bridges Automated Remediation

Global Talent Acquisition Consultant

Hewlett Packard Enterprise

Jan 2016 - Oct 2016 (9 months)

Partnered with hiring managers to define staffing needs, managed vendor agencies and interview processes, and maintained recruitment documentation and employment activity reporting.

Talent Acquisition Vendor Management Interview Coordination Stakeholder Management

Report Analyst

VXI Global Solutions

Jun 2014 - Jan 2016 (1 year 7 months)

Prepared recruitment and hiring reports for director-level meetings, maintained trackers for applicants and hires, and managed pre-employment processes and training attendance monitoring.

Reporting Data Analysis Background Checks HR & Administration Documentation