Pushpa ojha
@pushpaojha
Software Development Team Lead delivering resilient cloud platforms with DevOps automation.
PhilippinesWhat I'm looking for
I’m a Software Development Team Lead with 13+ years in IT operations, cloud delivery, and production support for telecom and banking. I focus on platform stability, high availability, and automation through DevOps, monitoring, and incident management.
I’ve led hybrid cloud infrastructure delivery for 1,000+ global users, using AI-accelerated development and operational tooling to keep services secure and scalable. I’ve managed L1–L3 production support, resolving 95–98% of incidents within SLA, and improved reliability through root cause analysis and SRE-style automations—reducing recurring production issues by 40%.
I thrive on leading cross-location teams and coordinating change, release, incident, and problem management to meet business goals. From migrating legacy systems to Microsoft Azure (cutting costs by 25% and boosting availability to 99.9%) to enhancing deployment speed by 20–30% with CI/CD pipelines, I consistently turn operational excellence into measurable outcomes.
Experience
Work history, roles, and key accomplishments
Led hybrid cloud infrastructure delivery for 1,000+ global users, focusing on scalable, secure operations. Managed L1–L3 production support (95–98% incidents resolved within SLA) and implemented DevOps/automation with CI/CD and monitoring to improve availability and reduce recurring production issues.
Managed L2/L3 production support for telecom charging platforms, resolving 95%+ incidents within SLA. Led root cause analysis to reduce repeat incidents by 40% and delivered hotfixes and system enhancements aligned to customer requirements.
Led application migration and modernization initiatives while overseeing service stability, monitoring, and delivery coordination. Ensured operational readiness across cloud platforms and production support activities.
Associate
Deutsche Bank
Mar 2020 - Nov 2020 (8 months)
Provided production support for high-severity incidents with a 98% resolution rate and performed root cause investigations with preventive fixes. Deployed monitoring and diagnostic tools to improve response time and system visibility.
Executed Tibco Datasynapse migrations and disaster recovery drills while defining ITIL-aligned runbooks, SLAs, and operational frameworks. Built KPI dashboards to track operational health and support proactive risk management.
Automated alert handling and root cause analysis to reduce manual effort by 35% and streamlined batch scheduling and monitoring processes. Led cross-functional incident bridges for P0/P1 outages.
Deployed and maintained WebLogic enterprise applications with 99% uptime, performing proactive maintenance such as patching, tuning, and failover testing. Built Python and Bash scripts to automate deployments, backups, and configuration management, with diagnostics and alerting for scalability during peak loads.
Education
Degrees, certifications, and relevant coursework
Bangalore University
Bachelor of Computer Application (BCA), Computer Applications
2020 - 2022
Grade: 81%
Completed a Bachelor of Computer Application (BCA) at Bangalore University from Dec 2020 to Sep 2022, with an aggregate of 81%.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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