Mariole Santos

Command daily IT operations and lead a technical engineering squad ensuring 24/7 system stability and high-availability service delivery across global financial production environments. Orchestrate critical incident response and high-severity escalation workflows, serving as the definitive technical authority for complex infrastructure failures and root cause analysis.

Engineered end-to-end client onboarding and structural environment migrations leveraging secure high-throughput FTP topologies, ensuring zero configuration mismatch or post-release downtime. Administered mission-critical patches, kernel updates, and binary RPM deployments across heterogeneous fleets containing Red Hat Linux, Windows Server, and AWS instances.

Delivered advanced L2/L3 production technical support for global Fortune 500 client computing spaces, maintaining peak server utilization metrics, baseline stability, and deep infrastructure performance capacity. Mitigated complex, escalated cross-domain infrastructure out-of-bounds metrics by isolating failures across VMware vSphere hypervisors, ESXi host layers, and complex enterprise Unix/Linux

Sustained high-availability server uptime SLAs by diagnosing, vetting, and rectifying incoming infrastructure events, systemic alerts, and enterprise requests across a massive global server pool. Isolated, triaged, and remotely resolved environmental server errors across clustered VMware configurations, storage attachments, and Red Hat/CentOS enterprise Linux operating spaces.

Bachelor of Science in Information Technology degree from Universidad De Dagupan, graduated in 2015.