嘉妮Jiani null嘉N
Open to opportunities

嘉妮Jiani

@jiani

I am a customer support based in Shanghai, who are fluent in English, Japanese and Mandarin.

China
Message

What I'm looking for

stability; life-long learning; IT issues

When I graduated from university, I worked for three years as a Japanese language technical support for a U.S.-listed company. I currently work in customer service for a German education technology company. I am willing to learn new things, I am resilient to pressure, and I hope to take on challenging new jobs.

Experience

Learnship logoLE
Current

Learner Engagement Specialist(Japanese speaking)

Learnship

Jan 2021 - Present (3 years 6 months)

Learnship, formerly known as Global English, was once affiliated to Pearson
Group. I am mainly responsible for the operation of students in the Asia Pacific
region, including providing targeted language learning programs, urging
students to learn. The students I am responsible for are all from Japan.

Avepoint logoAV

Japanese Technical Support Engineer

Avepoint

Nov 2017 - Dec 2020 (3 years 1 month)

1. Accept customer cases according to SLA and department SPO, and record the
cases through CRM and JIRA.
2. Communicate with customers by email, telephone and teleconference
(Japanese), and provide technical support for customers' problems in software
use and upgrading.
3. Take the initiative to sort out and summarize the problems encountered by
customers, and help enrich the knowledge base.

Tech stack

Learn about the tools and technologies that 嘉妮Jiani likes to use.

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