嘉妮Jiani

@jiani

Message

I am a customer support based in Shanghai, who are fluent in English, Japanese and Mandarin.

China

Message

What I'm looking for

stability; life-long learning; IT issues

When I graduated from university, I worked for three years as a Japanese language technical support for a U.S.-listed company. I currently work in customer service for a German education technology company. I am willing to learn new things, I am resilient to pressure, and I hope to take on challenging new jobs.

Experience

Work history, roles, and key accomplishments

Current

Learner Engagement Specialist(Japanese speaking)

Current

Learnship

Jan 2021 - Present (4 years 5 months)

Learnship, formerly known as Global English, was once affiliated to Pearson
Group. I am mainly responsible for the operation of students in the Asia Pacific
region, including providing targeted language learning programs, urging
students to learn. The students I am responsible for are all from Japan.

Salesforce Gainsight Customer Support Customer Training Customer Education Customer Experience Customer Onboarding Customer Operations Customer Management Salesforce Lightning Salesforce Marketing Cloud

Japanese Technical Support Engineer

Avepoint

Nov 2017 - Dec 2020 (3 years 1 month)

1. Accept customer cases according to SLA and department SPO, and record the
cases through CRM and JIRA.
2. Communicate with customers by email, telephone and teleconference
(Japanese), and provide technical support for customers' problems in software
use and upgrading.
3. Take the initiative to sort out and summarize the problems encountered by
customers, and help enrich the knowledge base.