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Jhonny Moura

@jhonnymoura

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Salesforce Service Cloud Engineer at Richemont, governing platform security, API Gateway, and Data Cloud initiatives.

Netherlands

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At Richemont, I lead Service Cloud administration and governance across multiple teams, with a focus on identity and access management and role-based access control. I architect and maintain security schemas using profiles, permission sets, and sharing rules.

I also serve as technical owner for API Gateway and Data Cloud initiatives, overseeing integration lifecycles and cross-platform data architecture. Previously, at Amgen, I supported code quality, releases, testing, and technical issue resolution; at Merkle, I contributed to Salesforce projects involving Apex, Lightning Web Components, and Omni-Channel configuration.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Service Cloud Engineer

Current

Richemont

Oct 2025 - Present (1 year)

Lead platform administration and governance across multiple teams, focusing on Identity and Access Management and Role-Based Access Control. Serve as technical owner for API gateway and Data Cloud initiatives, governing integration lifecycles and cross-platform data architecture.

Salesforce IAM Role Based Access Control API Gateway Data Cloud Platform Governance Security Schemas Profiles Permission Sets Sharing Rules

Associate IS Engineer

Amgen

Jan 2024 - Sep 2025 (1 year 8 months)

Ensured high-quality code development, review, and scalable solutions while managing releases to align metadata, track changes, and meet deadlines. Supported offshore teams, resolved technical issues, and oversaw testing efforts to ensure robust feature coverage.

Salesforce Apex Visualforce Lightning SOQL SOSL REST APIs SOAP APIs JavaScript Gitlab Code Review Release Management Testing Agile Scrum

Salesforce Platform Consultant

Merkle

Jun 2022 - Dec 2023 (1 year 6 months)

Provided project support for a construction firm, developing with Apex, LWC, DevOpsCenter, and advanced configuration. Also supported a luxury watch company with Omni-Channel configuration and developed the backend of an internal sales management system for a pharmacy company.

Salesforce Apex Lightning Web Components DevOps Center Omnichannel Flow Data Modeling Configuration Testing

Education

Degrees, certifications, and relevant coursework

Salesforce

Salesforce Certified Sharing and Visibility Architect, Salesforce

Earned multiple Salesforce certifications including Sharing and Visibility Architect, Platform Developer I, Platform App Builder, Administrator, Omnistudio Consultant, Omnistudio Developer, Associate, AI Associate, and AI Specialist.