Iván Quintana

Develop and manage performance reports, forecasts, and staffing schedules to optimize resource allocation and operational efficiency. Provide data-driven recommendations to enhance performance and identify savings opportunities.

Oversee real-time operations, ensuring alignment with strategic objectives. Implement efficiencies and manage interval supply to optimize performance and service levels.

Lead the Workforce Management department, overseeing forecasting, resource planning, scheduling, and reporting to ensure optimal staffing and performance alignment.

Coordinate and allocate resources to meet staffing requirements, ensuring optimal coverage and performance metrics adherence.

Ensure timely delivery of reports and performance visibility to stakeholders, leading the Real-Time team to enhance productivity and operational efficiencies.

Develop forecasts and projections to ensure optimal staffing levels, creating simulations to inform resource allocation decisions.

Maintain operational reports for informed decision-making and performance tracking, ensuring accuracy and timely updates.

Monitor performance metrics and ensure effective assignment of customer service representatives, balancing call quality and service levels.

Provide customer service support through incoming calls, assisting customers located in the USA.

Manage the import of CCTV and radiocommunication products, coordinating with the Sales Department to maintain stock levels.

Responsible for fixing and programming radiocommunication equipment across various frequency bands.