At Fannie Mae, I co-managed residential mortgage Default Collections processes and helped deliver $18.1M in gross collections and $9.9M in net collections from 2023 through March 2026.
I translated operational and regulatory needs into business requirements, process flows, procedures, controls, and validation criteria. I also supported testing, issue resolution, implementation, and adoption of system and process changes.
Using Jira and operational data, I tracked work, assessed backlog activity and exceptions, and helped prioritize issues and continuous improvement. I owned and maintained procedures and operational controls, including risk remediation supporting internal reviews and FHFA/OIG gap analyses.
As a Realtor® with eXp Realty, I manage residential transactions from client consultation through closing, coordinating lenders, title companies, inspectors, and transaction requirements. Earlier, at JPMorganChase, I managed distressed mortgage accounts through short-sale loss mitigation.
