Jhet User

Implemented Go High Level automations that streamlined lead follow-up, improving conversion rates. Supported clients with onboarding and success strategies, and managed appointments for sales pipelines.

Delivered technical training to employees and built e-learning modules that increased knowledge retention and boosted team accuracy. Provided one-on-one coaching for struggling trainees, raising assessment scores.

Consistently exceeded sales targets, reaching quota on medical insurance policies. Transcribed medical dictations with accuracy, ensuring reliable patient documentation.

Trained new hires and redesigned training materials, resulting in an increase in product knowledge. Facilitated weekly coaching and team huddles that improved customer satisfaction metrics.

Resolved daily customer inquiries, maintaining a good first-call resolution rate. Ranked among the top agents for performance and satisfaction.

Supported accounting and loan system users, improving average resolution. Managed escalations, reducing recurring complaints.

Delivered billing and account support for clients. Improved customer understanding of system functions through proactive guidance.

Completed a Computer Programming program at Tanon College in 2010.