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Chris Evert Orolfo

@chrisevertorolfo

Customer Success professional at GorillaDesk helping clients adopt its platform through onboarding, training, and tailored trial-client support.

Philippines

Message

At GorillaDesk, I help clients adopt the platform by leading onboarding calls, training clients on features and workflows, and resolving account, billing, and technical issues. I also support trial clients with personalized training and document bugs and feature requests for escalation.

At Alorica Teleservices Inc. (Dell account), I coached technical support representatives, onboarded new hires, and developed training materials on Dell processes. I also prepared weekly and monthly performance reports for management and clients using Excel and Power BI.

Experience

Work history, roles, and key accomplishments

Customer Success

GorillaDesk

Mar 2025 - Oct 2026 (1 year 7 months)

Lead onboarding calls for new clients and train existing clients on features and workflows to drive platform adoption. Resolve inbound client issues and escalate complex cases by creating detailed tickets for bugs and feature requests.

Customer Onboarding Customer Training Platform Adoption Case Management Ticketing Bug Reporting Feature Requests Outbound Calls Documentation

Student Support Coach

Career Academy

Aug 2023 - Dec 2024 (1 year 4 months)

Onboarded students and processed course enrollments while keeping student records accurate. Served as the primary point of contact for military students, resolving IT and account issues.

Student onboarding Enrollment Processing Record keeping IT Support Account Management Monday.Com RingCentral Outlook Reporting

Subject Matter Expert

Alorica Teleservices Inc.

Oct 2020 - Aug 2023 (2 years 10 months)

Supervised and mentored a team of technical support representatives, guiding them through complex issues and handling escalated calls. Ran regular coaching sessions and led training sessions to improve team performance.

Team Leadership Mentorship Coaching Training Onboarding Training Materials Development performance reporting Excel Power BI

Technical Support Representative

Alorica Teleservices Inc.

Oct 2015 - Oct 2020 (5 years)

Supported Amazon customers with order inquiries and Dell consumers with system issues by phone, email, and chat. Managed repair tickets and served as the primary contact from first call through the full system repair.

Technical Support Troubleshooting Ticketing Repair Management Customer Service Phone Support Email Support Live Chat