JRJhessa Mae Rasonable
@jhessamaerasonable
Versatile hospitality and administrative professional delivering reliable client support.
PhilippinesWhat I'm looking for
I am a versatile hospitality and administrative professional with hands-on experience in reservations, customer-facing transactions, logistics coordination, and HR support. I have worked in retail, BPO, and airline HR roles where I delivered accurate transactions and high-quality service under pressure.
My background includes managing international hotel bookings, CRA appointment scheduling for Canadian tax refund clients, and coordinating logistics for events and campaigns. I consistently used reservation systems, CRM tools, and HRIS to maintain accurate records and resolve client concerns efficiently.
I am recognized for clear communication, cultural fluency, attention to detail, and dependable administrative execution. I pursue roles where I can apply my hospitality, coordination, and HR skills to improve customer experiences and streamline operations.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Canada Tax Refund Support
Sep 2025 - Jan 2026 (4 months)
Supported Canadian clients in processing tax refunds and coordinated CRA account setup appointments to improve accuracy and client onboarding efficiency.
Human Resources Specialist
Delta Airlines
Apr 2025 - Aug 2025 (4 months)
Administered employee health and welfare programs, processed payroll and travel benefits, and maintained HRIS records to ensure compliance and smooth employee experiences.
TAPlanned and executed logistics for youth sports and hospitality campaigns, coordinating vendors, venues, schedules, inventory, and transportation to ensure timely delivery and event success.
Virtual Assistant
CXI Services Inc.
Feb 2023 - Nov 2023 (9 months)
Provided administrative and client support for hotel reservations, international call handling, appointment scheduling, and Canadian tax refund processing, improving booking accuracy and response times.
Cashier
SM Supermarket
Oct 2022 - Jan 2023 (3 months)
Delivered fast, accurate transactions and maintained high standards in cash handling and customer care for VIP customers in a high-volume supermarket environment.
Education
Degrees, certifications, and relevant coursework
International School for Hotel and Restaurant Management
Bachelor of Science in Tourism Management (undergraduate, second year), Hotel and Restaurant Management
Completed studies in Hotel and Restaurant Management and progressed to second year college undergraduate coursework.
Saint Peregrine Institute
K to 12 / Senior High School, Accountancy, Business and Management
Completed K to 12 / Senior High School focused on Accountancy, Business and Management.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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