At Eclinical Works, I coordinated onboarding training sessions and product showcases, maintaining Excel scheduling trackers and adapting schedules to trainer availability, location changes, and client needs. I also maintained KPI dashboards and operational reports, reviewed records for accuracy, and developed guidance on SaaS AI product features.
At H&R Block, I managed daily office operations and helped clients and associates resolve questions and scheduling conflicts. I also supported new associate onboarding and conducted customer outreach.
