Jette Aries Portilla

• Map questions from insurance form PDFs to structured system data and standardized data descriptors.
• Review and validate form fields to ensure questions are mapped to the correct data elements.
• Analyze repeating questions and signature forms, including multi-location form structures, and configure grouped mappings for automated population.
• Compare system questions and available data against

I design and build practical AI and business automation systems that reduce repetitive work, improve lead and customer management, and make operational processes more structured and reliable.
• Build workflow automations using n8n, GoHighLevel, Make, Zapier, APIs, webhooks, and AI tools
• Automate lead capture, qualification, CRM updates, appointment booking, follow-ups, notifications, and reporti

Provided customer support for customers across multiple channels while maintaining service quality, accuracy, and efficient issue resolution.
• Handled customer inquiries, troubleshooting, account concerns, and service-related issues
• Investigated customer problems and provided clear, accurate resolutions
• Followed SOPs and quality standards while managing high-volume support interactions
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Supported product, data, and administrative workflows for e-commerce operations.

Provided e-commerce customer support through live chat, handling order-related concerns and coordinating resolutions with merchants.
• Assisted customers with returns, refunds, order status, and package tracking
• Investigated delivery and order issues and coordinated with merchants for resolution
• Managed multiple customer conversations while maintaining accuracy and response quality
• Followed

Provided customer account support for passengers and members, handling account-related requests while maintaining accuracy, professionalism, and service quality.
• Assisted customers with account updates, inquiries, and service-related concerns
• Verified customer information and processed account changes accurately
• Resolved issues efficiently while following company policies and procedures
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Managed customer accounts and collections activities while providing payment assistance and maintaining accurate account information.
• Conducted outbound follow-ups on overdue accounts and payment concerns
• Communicated account status, payment options, and available assistance clearly to customers
• Negotiated payment arrangements while following company policies and procedures
• Maintained accu