Jesus Ortiz
@jesusortiz
Highly motivated individual seeking opportunities in customer service.
What I'm looking for
As a dedicated and highly motivated graduate from San Diego State University with a B.S. in Biology, I am passionate about making a positive impact in customer service. My diverse experiences, ranging from tutoring high school students to working as a Certified Ophthalmic Assistant, have equipped me with the skills to effectively communicate and build rapport with individuals from various backgrounds.
Throughout my career, I have consistently demonstrated a commitment to excellence in service delivery. My role as a Math Tutor allowed me to create engaging learning environments, while my experience at Castillejos Eye Institute honed my ability to manage medical terminology and assist patients with their needs. I thrive in dynamic settings and am eager to bring my strong work ethic and customer-focused approach to a new opportunity.
Experience
Work history, roles, and key accomplishments
Math Tutor
HeyTutor
Partnered with Sweetwater Union High School District to assist high school math students, actively supervising them to address learning gaps. Provided assistance and fostered an engaging environment that promoted a sense of belonging for students.
Chemist I
Werfen North America
Jun 2019 - Jun 2019 (0 months)
Assisted with activities required to produce ELISA calibrators, controls, and conjugates. Followed and handled GMP, SOP, and cGMP guidelines.
Ophthalmic Assistant
Castillejos Eye Institute
Mar 2020 - Mar 2020 (0 months)
Performed administrative tasks, managed inventory, and calibrated equipment. Handled various ophthalmic instruments, including tomographs, visual field machines, and OCT scanners.
Driver
Uber
Jun 2020 - Jun 2020 (0 months)
Provided a safe environment for customer pick-up and drop-off, managing a secure driving experience. Ensured customers arrived at their destinations and properly utilized the mobile application.
Non-CDL Driver
United Parcel Service (UPS)
Oct 2022 - Oct 2022 (0 months)
Performed fast-paced physical tasks to connect with customers, managing warehouse and delivery operations. Utilized time management for prompt delivery and ensured DOT compliance.
Recreation Assistant
City of Coronado
Sep 2023 - Sep 2023 (0 months)
Provided general assistance for Operations Division tasks, including special events and community center maintenance. Supervised participants and prepared recreational facilities with appropriate equipment and supplies.
Field Marketer
Tidal Remodeling
Oct 2023 - Oct 2023 (0 months)
Provided qualified sales leads to SoCal Contractor Exchange, ensuring the sales department met growth targets. Prepared to overcome objections and maintained punctuality for work and meetings.
Undergraduate Assistant
San Diego State University
Nov 2013 - Nov 2013 (0 months)
Managed and analyzed databases, performed common office tasks, and attended phone calls. Assisted in organizing and setting up events and programs.
Mentor
San Diego State University
Aug 2015 - Aug 2015 (0 months)
Furthered understanding of neuromuscular pathology and contractile protein defects causing muscle disease. Assisted with experimental material preparation, collection of Drosophila phenotypes, and molecular experimental procedures.
Research Assistant
San Diego State University
May 2016 - May 2016 (0 months)
Furthered understanding of neuromuscular pathology and contractile protein defects causing muscle disease. Assisted with experimental material preparation, collection of Drosophila phenotypes, and molecular experimental procedures.
Emergency Medical Technician
Care Ambulance Services, Inc.
Jan 2017 - Jan 2017 (0 months)
Worked in a multi-disciplinary environment, attending to patient needs and responding to emergencies. Communicated effectively with dispatch.
SDSU/UCSD Moores Cancer Center Partnership Scholar
UC San Diego School of Medicine
Jun 2017 - Jun 2017 (0 months)
Interned in medicine at the UCSD School of Medicine, focusing on cancer research. Shadowed physicians and presented research projects.
Tutor
Self-Employed
Aug 2018 - Aug 2018 (0 months)
Helped students comprehend and assimilate concepts, working one-on-one at the library. Scheduled and reserved tutoring session appointments.
Driver
Lyft
Jun 2020 - Jun 2020 (0 months)
Ensured the safety of riders, verifying and greeting customers upon pickup. Provided a secure environment for customer pick-up and drop-off.
Chief Executive Officer
Arrcka LLC
Jan 2023 - Jan 2023 (0 months)
Utilized a systematic approach for company defense and security, conducting analysis of regulatory guidance to recommend new business solutions. Designed and developed multidisciplinary business consulting products to achieve critical objectives.
Certified HopSkipDrive Driver
HopSkipDrive
Feb 2023 - Feb 2023 (0 months)
Operated as a certified driver, setting my own schedule and prioritizing child safety. Empowered and helped others by addressing their fears and worries, sharing in their joys.
Marketing Assistant
Royal Management, Inc.
Feb 2023 - Feb 2023 (0 months)
Served as a liaison for the California Lifeline administration under T-Mobile, participating in a daily management training program. Developed aptitude in marketing and sales, enhancing leadership potential and business acumen.
Driver
Kango (Dolightful, Inc)
Mar 2023 - Mar 2023 (0 months)
Provided transportation services, focusing on supporting working families and children. Ensured families could travel where they needed to go, celebrating parents' dreams and kids' discoveries.
Food Service Worker
Marine Corps Community Services
Apr 2023 - Apr 2023 (0 months)
Supported and enhanced the quality of life for Marines and their families, ensuring smooth organizational functioning. Provided world-class customer service with an emphasis on courtesy and positive communication.
Certified Ophthalmic Assistant
Castillejos Eye Institute
Dec 2023 - Apr 2025 (1 year 4 months)
Managed medical terminology, health insurance, and billing guidelines, including ICD9/ICD10 and CPT/HCPC codes. Familiarized patients with retinal and neuro-ophthalmic procedures, answering questions and triaging for various consultations.
Education
Degrees, certifications, and relevant coursework
American Academy of Ophthalmology
Independent Study Course, Ophthalmology
Completed an independent study course focused on ophthalmology. Gained in-depth knowledge and skills in this specialized medical field.
Southwestern Community College District
Certificate, Emergency Medicine
Obtained an Emergency Medical Technician Certificate in Emergency Medicine. Acquired essential skills for immediate medical response and patient care.
Castle Park High School
International Baccalaureate Program, Honors Collegiate Curriculum
Participated in the International Baccalaureate Program, focusing on a Collegiate Curriculum for Advanced High School Students. Engaged in rigorous academic studies and developed critical thinking skills.
Harvard University
Interview Deferred
Interview deferred at Harvard University. Explored opportunities for higher education at a prestigious institution.
San Diego State University
Bachelor of Science, Biology
Activities and societies: Collaborated to provide free healthcare to low income families. Informed incoming students on student opportunities.
Majored in Biology, earning a B.S. degree in Sciences. Developed a strong foundation in biological principles and scientific research methodologies.
Availability
Location
Authorized to work in
Job categories
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