Jesus OrtizJO
Open to opportunities

Jesus Ortiz

@jesusortiz

Highly motivated individual seeking opportunities in customer service.

United States
Message

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities in a supportive environment.

As a dedicated and highly motivated graduate from San Diego State University with a B.S. in Biology, I am passionate about making a positive impact in customer service. My diverse experiences, ranging from tutoring high school students to working as a Certified Ophthalmic Assistant, have equipped me with the skills to effectively communicate and build rapport with individuals from various backgrounds.

Throughout my career, I have consistently demonstrated a commitment to excellence in service delivery. My role as a Math Tutor allowed me to create engaging learning environments, while my experience at Castillejos Eye Institute honed my ability to manage medical terminology and assist patients with their needs. I thrive in dynamic settings and am eager to bring my strong work ethic and customer-focused approach to a new opportunity.

Experience

Work history, roles, and key accomplishments

HE
Current

Math Tutor

HeyTutor

Partnered with Sweetwater Union High School District to assist high school math students, actively supervising them to address learning gaps. Provided assistance and fostered an engaging environment that promoted a sense of belonging for students.

WA

Chemist I

Werfen North America

Jun 2019 - Jun 2019 (0 months)

Assisted with activities required to produce ELISA calibrators, controls, and conjugates. Followed and handled GMP, SOP, and cGMP guidelines.

CI

Ophthalmic Assistant

Castillejos Eye Institute

Mar 2020 - Mar 2020 (0 months)

Performed administrative tasks, managed inventory, and calibrated equipment. Handled various ophthalmic instruments, including tomographs, visual field machines, and OCT scanners.

UB

Driver

Uber

Jun 2020 - Jun 2020 (0 months)

Provided a safe environment for customer pick-up and drop-off, managing a secure driving experience. Ensured customers arrived at their destinations and properly utilized the mobile application.

U(

Non-CDL Driver

United Parcel Service (UPS)

Oct 2022 - Oct 2022 (0 months)

Performed fast-paced physical tasks to connect with customers, managing warehouse and delivery operations. Utilized time management for prompt delivery and ensured DOT compliance.

CC

Recreation Assistant

City of Coronado

Sep 2023 - Sep 2023 (0 months)

Provided general assistance for Operations Division tasks, including special events and community center maintenance. Supervised participants and prepared recreational facilities with appropriate equipment and supplies.

SU

Undergraduate Assistant

San Diego State University

Nov 2013 - Nov 2013 (0 months)

Managed and analyzed databases, performed common office tasks, and attended phone calls. Assisted in organizing and setting up events and programs.

SU

Mentor

San Diego State University

Aug 2015 - Aug 2015 (0 months)

Furthered understanding of neuromuscular pathology and contractile protein defects causing muscle disease. Assisted with experimental material preparation, collection of Drosophila phenotypes, and molecular experimental procedures.

SU

Research Assistant

San Diego State University

May 2016 - May 2016 (0 months)

Furthered understanding of neuromuscular pathology and contractile protein defects causing muscle disease. Assisted with experimental material preparation, collection of Drosophila phenotypes, and molecular experimental procedures.

CI

Emergency Medical Technician

Care Ambulance Services, Inc.

Jan 2017 - Jan 2017 (0 months)

Worked in a multi-disciplinary environment, attending to patient needs and responding to emergencies. Communicated effectively with dispatch.

UH

Laboratory Assistant

UC San Diego Health

Mar 2018 - Mar 2018 (0 months)

Studied cell signaling pathways of the circulatory system, providing support to the research lab. Assisted with PCR and DNA media preparation, maintained detailed records, and adhered to EH&S guidelines.

SE

Tutor

Self-Employed

Aug 2018 - Aug 2018 (0 months)

Helped students comprehend and assimilate concepts, working one-on-one at the library. Scheduled and reserved tutoring session appointments.

LY

Driver

Lyft

Jun 2020 - Jun 2020 (0 months)

Ensured the safety of riders, verifying and greeting customers upon pickup. Provided a secure environment for customer pick-up and drop-off.

HO

Certified HopSkipDrive Driver

HopSkipDrive

Feb 2023 - Feb 2023 (0 months)

Operated as a certified driver, setting my own schedule and prioritizing child safety. Empowered and helped others by addressing their fears and worries, sharing in their joys.

RI

Marketing Assistant

Royal Management, Inc.

Feb 2023 - Feb 2023 (0 months)

Served as a liaison for the California Lifeline administration under T-Mobile, participating in a daily management training program. Developed aptitude in marketing and sales, enhancing leadership potential and business acumen.

KI

Driver

Kango (Dolightful, Inc)

Mar 2023 - Mar 2023 (0 months)

Provided transportation services, focusing on supporting working families and children. Ensured families could travel where they needed to go, celebrating parents' dreams and kids' discoveries.

MS

Food Service Worker

Marine Corps Community Services

Apr 2023 - Apr 2023 (0 months)

Supported and enhanced the quality of life for Marines and their families, ensuring smooth organizational functioning. Provided world-class customer service with an emphasis on courtesy and positive communication.

CI

Certified Ophthalmic Assistant

Castillejos Eye Institute

Dec 2023 - Apr 2025 (1 year 4 months)

Managed medical terminology, health insurance, and billing guidelines, including ICD9/ICD10 and CPT/HCPC codes. Familiarized patients with retinal and neuro-ophthalmic procedures, answering questions and triaging for various consultations.

Education

Degrees, certifications, and relevant coursework

American Academy of Ophthalmology logoAO

American Academy of Ophthalmology

Independent Study Course, Ophthalmology

Completed an independent study course focused on ophthalmology. Gained in-depth knowledge and skills in this specialized medical field.

Southwestern Community College District logoSD

Southwestern Community College District

Certificate, Emergency Medicine

Obtained an Emergency Medical Technician Certificate in Emergency Medicine. Acquired essential skills for immediate medical response and patient care.

CS

Castle Park High School

International Baccalaureate Program, Honors Collegiate Curriculum

Participated in the International Baccalaureate Program, focusing on a Collegiate Curriculum for Advanced High School Students. Engaged in rigorous academic studies and developed critical thinking skills.

Harvard University logoHU

Harvard University

Interview Deferred

Interview deferred at Harvard University. Explored opportunities for higher education at a prestigious institution.

San Diego State University logoSU

San Diego State University

Bachelor of Science, Biology

Activities and societies: Collaborated to provide free healthcare to low income families. Informed incoming students on student opportunities.

Majored in Biology, earning a B.S. degree in Sciences. Developed a strong foundation in biological principles and scientific research methodologies.

Tech stack

Software and tools used professionally

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