Natalie Aldaco

Serves as the primary point of contact for residents navigating the health insurance marketplace, explaining plan options, checking eligibility for financial subsidies, de-escalating calls, and enrolling consumers into coverage. Creates support request tickets and manages issues to ensure successful resolution.

Monitored network systems and investigated technical issues to provide timely support to end users, ensuring optimal network performance. Used troubleshooting and data analysis to resolve problems efficiently.

Performed analytical insurance work including policy review and risk assessment, supporting compliance and fair decision-making. Managed appeals and claims workflows while tracking authorizations and denials and reviewing medical records.

Supported diverse learners in a dynamic classroom environment through tailored instructional strategies and collaborative assistance. Helped improve student engagement and academic success.

Performed blood draws for geriatric, pediatric, and ICU patients using venipuncture and capillary techniques while prioritizing patient comfort and safety. Managed patient data and sample tracking using electronic medical records and laboratory information systems.

Handled administrative records and scheduling in a fast-paced environment with a focus on accuracy and attention to detail. Coordinated multiple tasks using strong communication and time-management skills to keep operations running smoothly.

Completed Surgical Technician training/certification in June 2022.

Earned a Certified Phlebotomy Technician credential in February 2021.

Earned a Certified CNA credential in July 2020.