COO, VP Operations or Head of Operations at a 30-300 person company whose operation has outgrown the founder. Strongest under real regulatory constraint - pharmacy under controlled-medicine rules - and where AI has to show measurable results, not enthusiasm. I own the P&L, build business lines from zero, and leave operations running without me.
Looking for a job
Jack Zorola
@jesusgarciacos
Operations executive: revenue lines from zero, P&L ownership, and AI that lands in operations where failure has real consequences.
MexicoWhat I'm looking for
Ten years building the internal machinery of high-growth startups, most of it under real regulatory constraint: controlled medicines, pharmacy and warehouse compliance, health-authority inspections. That is the kind of constraint where a badly designed operation is not just inefficient, it is illegal.
At Vitau I built two revenue lines from zero. I owned the P&L of a hospital pharmacy division across five partner hospitals and up to four simultaneous locations, delivered 16.9% average monthly sales growth - eight times the previous management - and scaled the model to four clinics averaging $200K MXN per month from zero sales. As Chief of Staff I now own Operations, HR, Legal and BizOps for a 30-person company, and guided a newly appointed CEO through restructuring, a path to profitability and multi-city expansion.
My second edge is AI where failure has consequences. I re-architected supplier invoice reconciliation from four hours a day to three minutes, recovering roughly 950 hours a year and cutting tooling cost to $24 a month, then led adoption across a company where 95% had never used these tools. Three open headcount requests were withdrawn, and nobody was laid off - the work stopped existing.
Before Vitau: COO at Valiot, where I moved a B2B industrial AI business from one-off projects to recurring revenue, and Delivery Manager at Invisible Technologies.
I am not a specialist. I am the person who makes specialists work together.
Experience
Work history, roles, and key accomplishments
VI
Current
Chief of Staff
Vitau
May 2024 - Present (2 years 4 months)
Operating right hand to the CEO of a 30-person regulated healthtech, owning Operations, HR, Legal and BizOps. Guided a newly appointed CEO through a full transformation: restructuring, path to profitability and multi-city expansion. Built two revenue lines now generating $800K+ MXN/month. Cut invoice reconciliation from 4 hours daily to 3 minutes, recovering ~950 hours a year.
Head of Hospital Pharmacy Division
Vitau
Jan 2023 - Jun 2024 (1 year 5 months)
Built a new business line from zero across 5 partner hospitals, running up to 4 locations at once with 4 in-house staff and 8 embedded operators. Owned the P&L end to end: supply chain, staffing, vendor negotiation and physical buildouts. Delivered 16.9% average monthly sales growth, 8x prior management, and scaled to 4 clinics averaging $200K MXN/month from zero sales.
Product Manager
Vitau
May 2020 - Jan 2023 (2 years 8 months)
First product hire. Owned the roadmap across 4 teams (~12 concurrent contributors, 18 total) covering website, mobile app, internal panel and API. Lifted web conversion from 0.36% to 1.95% and app from 0.4% to 5.95%, with average order value up 2.5x and 3.6x. Integrated Mexico's three largest pharmaceutical distributors and built Agile, design and QA practices from scratch.
Ran delivery for a US remote-first operations startup. Cut task handoff time from 15 minutes to under 30 seconds, directly increasing throughput of automated operations for enterprise clients. Built the scalability infrastructure behind the Series A product proposal while managing distributed teams across multiple countries.
Redesigned the delivery model of a B2B industrial AI startup from one-off projects to subscription and customer success, extending average customer lifetime to 14 months and converting the business to recurring revenue. Designed four cross-functional service lines, each with its own scope, delivery model and cost structure. Worked with the founder on investor-required operational milestones.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Nuevo León
Bachelor, International Business
Bachelor in International Business from Universidad Autónoma de Nuevo León in Monterrey, Mexico.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
Salary expectations
95k-140k USD
Social media
Job categories
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