Jesus Dela Cruz
@jesusdelacruz
Experienced group coordinator with a strong background in hospitality.
BahrainWhat I'm looking for
With over two decades of experience in the hospitality industry, I have honed my skills in client communication, project management, and team leadership. Currently, I serve as a Group Coordinator at Purple Patchouli Group, where I excel in managing client expectations and ensuring the successful delivery of projects. My role involves collaborating with finance teams to allocate budgets effectively, overseeing project timelines, and maintaining high standards of service delivery.
Previously, I held various concierge and supervisory roles at prestigious hotels, including Ramee Grand Hotel & Spa and Kempinski Grand & Ixir Hotel. My commitment to guest satisfaction has driven me to develop strong relationships with local businesses and attractions, enhancing the overall guest experience. I pride myself on my ability to lead teams, manage operations efficiently, and adapt to the dynamic needs of the hospitality sector.
Experience
Work history, roles, and key accomplishments
Group Coordinator
Purple Patchouli Group
Jan 2021 - Present (4 years 7 months)
Communicated with clients about project, event, and campaign expectations and goals. Collaborated with client finance teams and other team members on budgeting and fund allocation, ensuring quality service delivery.
Chief Concierge
Ramee Grand Hotel & Spa
Nov 2013 - Present (11 years 9 months)
Coordinated day-to-day operations, ensuring quality standards and meeting customer expectations. Developed goals and plans to prioritize and accomplish work, supporting the concierge team to drive guest satisfaction.
Hotel Concierge
Kempinski Grand & Ixir Hotel Bahrain City Center
Oct 2011 - Present (13 years 10 months)
Welcomed guests and managed their requests, assisting with reservations for restaurants, tickets, and flight reconfirmations. Recommended local attractions and oversaw Bell Service staff, Valet, drivers, and airport representatives.
Residence Concierge
Ritz-Carlton Bahrain Hotel, Tower /Rasafa Tower
May 2007 - Present (18 years 3 months)
Attended to tenant requests and arranged maintenance work within their flats. Handled restaurant reservations and laundry services for tenants, providing exceptional service.
Hotel Concierge
Movenpick Hotel Kuwait
Feb 2006 - Present (19 years 6 months)
Assisted guests with reservations for restaurants, tickets, and flight reconfirmations, recommending local attractions. Oversaw Bell Service staff, Valet, drivers, and airport representatives, and managed lost luggage.
Receptionist
Rydges Plaza Doha
Dec 2002 - Present (22 years 8 months)
Greeted guests upon arrival, processed check-ins, and explained hotel facilities. Handled bookings via phone, email, or walk-ins, and provided information about local attractions and transport.
Bell Service In-charge
Rydges Plaza Doha
Oct 2002 - Present (22 years 10 months)
Greeted guests warmly in the lobby, making them feel welcome and anticipating their needs. Escorted guests to their accommodations, informing them about hotel features and facilities.
Senior Bellman
Al Hambra Fort Hotel & Beach Resort
Jul 2000 - Present (25 years 1 month)
Greeted guests warmly, recognized returning and VIP guests, and escorted them to their rooms. Assisted with luggage, delivered newspapers, and managed duty rosters and group arrivals/departures.
Courier Driver
DHL Philippines
Jun 1999 - Present (26 years 2 months)
Responsible for picking up packages from senders and delivering them to recipients. Handled high-value or confidential items, processed payments, and completed delivery paperwork.
Bellman/Valet Parker
Manila Hotel
May 1994 - Present (31 years 3 months)
Greeted guests warmly in the lobby, making them feel welcome and anticipating their needs. Escorted guests to their accommodations, informing them about hotel features and facilities.
Education
Degrees, certifications, and relevant coursework
Philippine Maritime Institute
Associate Marine Engineer, Marine Engineering
1989 - 1992
Completed a technical course focusing on marine engineering principles and practices. Gained foundational knowledge relevant to maritime operations and vessel systems.
Saint Augustine Academy
High School Diploma, General Studies
1985 - 1989
Obtained a high school diploma, completing secondary education. Developed foundational academic skills across various subjects.
Valdez Elementary School
Primary School Certificate, General Studies
1976 - 1982
Completed primary education, establishing basic literacy and numeracy skills. Engaged in fundamental learning experiences.
Tech stack
Software and tools used professionally
Availability
Location
BahrainAuthorized to work in
Job categories
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