Open to opportunities

Laura Rivera

@laurarivera

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Bilingual interpreter with exceptional customer service and communication skills.

United States

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What I'm looking for

I am seeking a role that values bilingual communication and offers opportunities for growth.

As a bilingual professional, I have cultivated a strong work ethic and a commitment to excellence in various roles, particularly in interpretation and customer service. My experience as an interpreter at Alfa Systems has honed my skills in delivering accurate English-Spanish interpretation across legal, banking, medical, and educational settings. I prioritize cultural relevance and clarity in communication, ensuring that all parties understand each other effectively.

In addition to my interpreting work, I have a diverse background in customer service roles, including as a bilingual receptionist and pet sitter. These positions have allowed me to develop exceptional communication skills and a knack for problem-solving in fast-paced environments. I am known for my reliability and ability to handle emergencies calmly, always prioritizing the needs of clients and their pets. My educational background in pet grooming further complements my skill set, showcasing my versatility and dedication to providing quality service.

Experience

Work history, roles, and key accomplishments

Current

Interpreter

Current

Alfa Systems

Oct 2023 - Present (1 year 7 months)

Delivered English-Spanish interpretation in legal, banking, medical, and educational settings, ensuring accuracy and cultural relevance while maintaining a strong customer service focus.

Customer Service Confidentiality

Bilingual Receptionist

Thomas L Hunter PC

Jun 2021 - Dec 2023 (2 years 6 months)

Provided seamless translation services and managed administrative tasks efficiently in a fast-paced environment, demonstrating strong organizational abilities.

Translation Administrative Support Multitasking organizational Communication

Pet Sitter

Wagging Tails

Jul 2023 - Oct 2023 (3 months)

Provided exceptional customer service through attentive communication and responsiveness to client needs, ensuring the welfare of pets and handling emergencies calmly.

Customer Service Pet Care Communication

Pet Groomer

Clip-it-Up

Feb 2020 - Jun 2021 (1 year 4 months)

Provided grooming services tailored to individual pet needs, utilizing various grooming tools and techniques to ensure comfort and aesthetic appeal.

Grooming Customer Service

Breakfast Attendant

IHG Hotels & Resorts

Mar 2018 - Feb 2020 (1 year 11 months)

Prepared and presented breakfast items while adhering to food safety standards and providing courteous assistance to guests regarding menu items.

Customer Service

Education

Degrees, certifications, and relevant coursework

Penn Foster Career School

Certificate, Pet Grooming

2019 - 2019

Completed a comprehensive Pet Grooming Program, focusing on grooming techniques, animal care, and customer service skills tailored to the pet grooming industry.