Jessika Hoffman

Launching an artisan ink business, handling product development, branding, and e-commerce operations. Managing all aspects of business setup including sourcing, production, marketing, and sales.

Operates a contractor-based delivery service, managing daily scheduling, route optimization, and delivery logistics. Handles customer communications, issue resolution, and financial records.

Launched and manages a self-publishing business, overseeing remote team members and multiple concurrent projects with strict deadlines.

Handled inbound calls and emails for billing and policy changes, resolving complex issues with accuracy. Selected for Continuing Education pilot program and obtained CISR designation.

Acted as key liaison to underwriting, validating policy documents and verifying coverage eligibility. Authored knowledge base articles and managed complex cases to meet SLAs with high accuracy.

Conducted initial risk assessments and reviewed client applications for completeness and accuracy prior to policy issuance. Ensured procedural compliance and data integrity throughout the policy administration lifecycle.

Analyzed applicant information to generate accurate quotes, applying underwriting criteria to determine coverage eligibility.

Grew client portfolio through detailed needs assessment and precise quoting, focusing on risk alignment and coverage suitability.

Bachelor of Science in Business Management, graduated in 2026.

Earned the Certified Insurance Service Representative (CISR) designation in 2026.

Completed the Google Project Management Professional Certificate in 2025.

Obtained Property & Casualty Insurance License in 2020.