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jessica van der Heide

@jessicavanderheide

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Recruitment Specialist

Netherlands

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candidates with their ideal roles, thereby contributing to the growth of both individuals and organizations. My approach focuses on collaborative strategies and effective communication, ensuring a seamless recruitment experience and a robust employer brand that resonates within any organization

Experience

Work history, roles, and key accomplishments

Full-Cycle Recruiter

Starrycare

May 2020 - Sep 2023 (3 years 4 months)

Managed full-cycle recruiting processes, placing over 50 candidates monthly and conducting over 100 interviews. Enhanced recruitment efficiency by 70% and improved candidate satisfaction rates by 80% through effective communication and thorough checks.

Reference checks Recruitment Interviewing Candidate Engagement Job Description Review Sourcing Background Checks Communication Hiring Manager Collaboration Recruitment Efficiency

Customer Support

Cavok Aviation

Jan 2018 - May 2020 (2 years 4 months)

Managed high-volume customer queries and bookings, improving customer satisfaction rates by 60%. Provided detailed product advice and handled returns and complaints, ensuring compliance and enhancing customer retention.

Customer Service Booking Management Travel Arrangements Client Satisfaction Complaint Resolution Policy Adherence Communication Problem Solving Customer Retention Product Knowledge

Education

Degrees, certifications, and relevant coursework

The Hague University of Applied Sciences

Master of Arts, International Communications Management

2023 - 2024

Pursuing a Master of Arts in International Communications Management, focusing on cross-cultural communication strategies and practices. Brand communications, internal and external communications, and crisis communications and management