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Jessica Rowland

@jessicarowland

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I streamline workers’ compensation claims, reduce risk exposure, and improve resolution outcomes.

United States

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What I'm looking for

I'm looking to apply my claims management, regulatory compliance, investigation, and workflow optimization experience to improve claim outcomes, reduce risk, and support customers.

I currently manage complex workers’ compensation claims at Gallagher Bassett, where I cut an active case backlog by 40% in seven months.

I coordinate with carriers, brokers, legal counsel, and business partners to reduce financial exposure on more than half of claims. I also maintain accurate documentation, policy records, and compliance schedules to lower fees and penalties.

Previously at Liberty Mutual, I administered workers’ compensation claims, investigated claim validity, and improved processing workflows to support faster resolutions and stronger customer satisfaction. I provide empathetic support to injured workers while keeping regulatory requirements and risk exposure in focus.

My earlier auto damage and collision estimating experience at GEICO and Jerry Ulm Collision strengthened my investigation, estimating, negotiation, documentation, and quality-review skills. I bring a practical claims-management approach focused on compliance, communication, and efficient outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Resolution Manager

Current

Gallagher Bassett

Dec 2025 - Present (9 months)

Cut active case backlog by 40% in 7 months through streamlined case management. Reduced financial exposure on over 50% of claims via cross-functional coordination with carriers, brokers, legal counsel, and business partners.

Claims Management Case Management Cross functional Coordination Risk Assessment Compliance Dispute Resolution

Workers Compensation Specialist

Liberty Mutual Insurance

Dec 2021 - Dec 2025 (4 years)

Administered workers' compensation claims, ensured compliance with state regulations, and reduced risk exposure. Evaluated claim validity through thorough investigation and regulatory adherence.

Workers’ Compensation Claims Management Compliance Risk Assessment Stakeholder Coordination Customer Service

Collision Estimator

Jerry Ulm Collision

Aug 2018 - Mar 2020 (1 year 7 months)

Analyzed vehicle damage to prepare precise repair estimates, leading to a 30% faster approval process from insurance companies. Negotiated with insurance firms to secure fair pricing and minimize disputes.

Collision Repair Estimating Vehicle Damage Assessment Negotiation Quality Assurance Documentation

Auto Damage Adjuster, Licensed Agent

GEICO

Mar 2011 - Aug 2018 (7 years 5 months)

Applied extensive auto body knowledge to streamline processes and reduce errors, resulting in faster turnaround time. Collaborated with technicians to identify repair needs, reducing additional supplements by 40%.

Vehicle Damage Assessment Claims Processing CCC ONE Audatex Customer Service Problem Solving