Jessica Montorsi
@jessicamontorsi
I coordinate international reservations, customer care, and operations across diving, travel, and banking.
EgyptWhat I'm looking for
I'm coordinating diving and liveaboard reservations at VIP Diving College in Sharm el Sheikh, managing availability, quotations, confirmations, schedules, and daily logistics for international guests.
Across Shamandura Diving Center and PADI Travel, I've supported international clients, dive bookings, travel operators, and the development and updating of diving experiences worldwide. I provide customer support in English, Italian, and Spanish and work closely with guests, agencies, crew, and partners.
Before tourism, I spent almost nine years at BPER Banca managing files and NPL portfolios, analyzing documentation, reporting, handling complaints, and supporting client relationships. My law background and operational experience help me resolve issues while delivering a strong customer experience in multicultural environments.
Experience
Work history, roles, and key accomplishments
Operations & Reservations Coordinator
VIP Diving College
Aug 2024 - Present (2 years 1 month)
Managed diving and liveaboard reservations for international guests, updated booking availability, and coordinated schedules. Provided multilingual customer support and managed daily booking operations and logistics.
Counter/Customer Care
Shamandura Diving Center
Aug 2023 - Jul 2024 (11 months)
Managed international clients and dive bookings, communicated with clients and agencies via email, phone, and in person. Issued PADI certifications and DAN insurance, and provided organizational support for diving center activities.
Travel Operations Specialist
PADI Travel
Dec 2023 - Mar 2024 (3 months)
Supported the development of diving activities worldwide through the PADI Adventure platform. Collaborated with diving centers and international operators, and managed and updated diving experiences on the platform.
Legal Assistant
Domina Coral Bay
Jul 2023 - Nov 2023 (4 months)
Handled customer complaints and document verification. Provided administrative and organizational support.
Swimming Instructor and Lifeguard
Piscina CDR
Sep 2018 - Apr 2023 (4 years 7 months)
Taught swimming to children and adults, supervised pool safety, and managed group activities.
Legal Officer
BPER Banca
Oct 2014 - Apr 2023 (8 years 6 months)
Managed files and NPL portfolios, performed documentation analysis and reporting. Managed relationships with clients and professionals, and handled complaint management and operational support.
Education
Degrees, certifications, and relevant coursework
University of Modena and Reggio Emilia
Master's Degree, Law
2009 - 2015
Master's Degree in Law from the University of Modena and Reggio Emilia, completed in 2015.
Liceo Classico San Carlo di Modena
High School Diploma, Classical Studies
2004 - 2009
High School Diploma in Classical Studies from Liceo Classico San Carlo di Modena, completed in 2009.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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